Want a Second Phone Line? You are in the right place...
ConXhub allows you to make & receive calls from any number - so you can run all your businesses on the one mobile phone.
Utilise multiple numbers by condensing them into one mobile whilst protecting your privacy
Create local numbers to call customers & increase pick up rates by up to 68%
Make international calls without worrying about the cost
In these unprecedented times, having a strong, connected support network has become more important than ever. “Your network becomes your net worth”, is a common catchphrase that you might hear flaunted by social media gurus. The new breed of “influencers” use it as a mantra to encourage as many people to connect with them as possible. Quantity over quality of connections. Building up your network, staying in touch with your client base and always being available for managers, investors or businesses is a constant struggle.
Where everything in life gets posted on Social Media, staying in touch with people is easy. Having quality communication is harder, and picking up the phone to have a nice conversation seems to be fading into history. Why spend an hour on the phone, when we can spend 10 minutes sending some text messages and reading the person’s wall on social media?
There needs to be a balance between personal life and work life. Using different social media tools for business and pleasure. Having a phone number you give to friends and a different number you give to colleagues could mean having 2 different phones. It is that level of compartmentalism that can protect some people from burnout or from over work and over stress.
In business, you need friends, social activities and a family life, as well as sales, investors and colleagues. Finding a happy medium whereby everyone can remain in communication at all times is one of the keys to success.
How much do you value your privacy? Is keeping your professional life and your personal life separate important? Should you use a second phone line or buy a second phone?
Benefits of having second phone line
There is no need to justify why people choose to be discreet with their personal phone numbers. Having separate phone numbers means that we can easily identify incoming calls, and answer professionally or informally. We can turn one off when we do not want to be distrubed by work problems. We can prioritise one when we have a family emergency. We can give out a work phone number to customers, investors, colleagues and keep our private, family lives unaffected by the pressures of business. A second phone number allows you to protect your privacy. Whilst so many people are working from home, there is even more of a need to maintain the structure of a work-life balance. As we all struggle with the increasingly blurred lines between work and personal life, a second phone line could mean the difference between burnout and success.
Second Phone Line for work-life balance. If you use your personal phone for work purposes, it can be difficult to achieve the perfect work-life balance. It automatically blurs the lines between personal and work. You can use your personal phone for work purposes. It is cost-effective, efficient, practical and easy to set up. But things can get confusing and honestly stressful.
Having a different phone number means you get to use that Do Not Disturb feature. So when it is time to leave the office (physically and mentally), you can have your personal time without receiving work-related calls.
As a business owner, having a business number is more professional. Having a landline number for your business gives it a professional look. You have an office, a receptionist, you have operational times. Having a second phone line is beneficial for your business. It projects a professional and confident image from the first contact of customers through to completed sales. Whatever your business, the first point of contact from a customer, colleague or business partner is critical, and builds up the business image. With a second phone line, you can choose a more prestigious area code and improve the image of your business.
4.YOU CAN SCREEN CALLS
Whether you are avoiding someone or waiting for a particular person to call, you will always have the freedom to answer calls as you choose. Identifying who is calling gives you that split second to prepare for the conversation ahead. A second phone line can effectively help you screen calls and messages so you know exactly which are personal and which are for work.
If you are running a business that communicates with a lot of people or if your business diversifies and expands, you will need to add more lines. Managers like to have their own number. Customers have their own number. The sales team needs to be contacted 24hrs a day. As teams grow, so does the need for a second phone line.
Disadvantages of 2nd phone line
There are several reasons why having a second phone line is beneficial. Monitoring and screening calls. Having a professional look and feel. Making and receiving multiple calls at once. Managing multiple teams, and many more. The multi-line telephone system also has some drawbacks, including cost, management, maintaining and installing systems and obviously making sure that you answer the phone to your mother in a different way to answering to customers.
If you are considering integrating a second phone line into your business, it is important to first figure out why you are doing it and how it will change your business. Evaluating how your people are engaging your customers, colleagues and partners will guide you in your decisions to get a second phone line, or to stick with one. There are two ways how employees, specially customer service representatives face clients:
Customer facing number
Customer-facing activities mean you interact or communicate directly with your customers. The people who work in this function play a pivotal role in the experiences of your consumers. It is through social interaction that determines how effectively your business communicates messages to the consumer. Your phone number is the first gateway into your business. First impressions last.
Many customer facing processes and technologies are significant business investment components with a strong influence on revenue generation. You have to invest in the tools needed to successfully send your brand messages to your customers and vendors.
Customer facing services include hardware, software or technology with user interfaces (UI) or applications that directly interact with customers. A customer facing system is more than just having an interface; it should also add value to relationships with customers.
Non-Customer facing number
This one is the opposite of the latter. In “non-customer facing,” all processes or activities are done on a user’s computer, or in the office. Employees in non-customer facing roles play a vital role in managing operations of a company and guiding processes. Even though they do not affect the customers directly they have responsibilities that are often overlooked. When employers look for ways to become more customer-centered, non-customer facing roles often aren’t prioritised or could be left out of the conversation entirely.
Having a different number for your business calls from vendors, accountants, legal support, or from partner organisations can help to route the calls to where they should go faster.
Either way, it doesn’t matter who does what since your entire business is composed of people who serve your customers in different ways. Even if they don’t talk to customers on a daily basis, they need to feel interconnected to the entire experience. To provide an exceptional service, your internal group must understand the importance of the customer experience and their role in it. The employer should know how to support their people in terms of providing tools they need to deliver their tasks smoothly. Of course, this will lead us back to one of the very basic principles of running a company – communication.
Multiple Phone Line
A multiple phone line system or a second phone line can be linked to the functions of a traditional one-line phone in that packets of audio data are transmitted through telephone wires to the recipient. The name explains it all. Multiple phone systems, that allow two, four or more lines to be transmitted in one receiver that is efficient and suitable for business functions such as faxing, remote voicemail, an Internet connection, or to provide a second extension for your business.
It is not as complicated as it sounds or difficult to use. In fact, it actually functions the same way that a normal phone operates, in exception to the benefits that come hand-in-hand with having multiple lines and enhanced functionality. This equates to how your business will be able to accept multiple calls at once, and grow the number of customers you serve. Routing customers to the right team quickly increases efficiency and reduces drop off points for customers. A second phone line automatically screens some calls for you.
You could even assign each member of your team their own number that can be dialled directly to their handset. This gives ownership and accountability to your teams. You might want all of your team members to be able to dial out to external numbers, multi-line phone systems are great communication systems that can be integrated into many different business environments.
A second phone line is a cost-efficient way for remote employees or outbased contractors to maintain a good communications flow that is distinct from their home — or personal — phone number and line.
How is a cell phone different from a landline?
The general difference between the two is that landlines are fixed and cell phones are mobile. You can only use landline phones in a fixed location where there is a wired connection to the telephone network. While cell phones are accessible anywhere the user can receive a signal from a wireless network.
Is a landline safer than a mobile phone?
Considering the second phone system, the phone on your desk still works and is possibly more secure than a mobile phone. But landlines are now becoming extinct as mobile phones take over. For expansion, keeping up with technology and continuing to grow your business you might consider using a second phone line in your organisation.
Do you need 2 phones for a second phone line?
No. second phone lines incorporate different phone numbers into one device. It doesn’t care what type of job you do, whether you are an executive, PR agent, event organiser, SME owner, or stay at home parent. Regardless of your work, it will be beneficial.
Now, if you are interested in this technology you might consider the use of mobile phones in business in comparison with the traditional telephone line. Mobile phones are handy and efficient for work. If you were to choose between a phone or mobile, it is recommended to use a mobile phone for business since it makes employees stay in contact wherever they are. In addition to that, using a mobile phone for business helps your team be more unified. Smartphones have the capability to support teleconferences or video and Web conferences via the Internet. Mobile users can join project group meetings, sales conferences or management meetings and contribute as if they were present at the meeting. With multiple communication channels on one device, a business using smart phones can be operated in a smart way.
Can landline numbers be transferred to mobile phone numbers?
Yes you can. Here are a few steps you can consider to kickstart upgrades on your business phones.
Step 1: Check landline eligibility
Sadly, not all landline numbers can be made mobile. There are some exceptions but they are few, and there is always a work-around that can be implemented. A second phone line is one of those compromises. Speak to us, or your provider to see if you are eligible to transfer your landline number to mobile. If your landline is eligible, this means you are free to forward or transfer the number to your mobile phone. This is how most people start to remove their landline phone without losing the home or business number they’ve identified with for years.
Step 2: Choosing the Right Provider
Deciding which provider is right is next. Not everyone who chooses to keep their number end up choosing the best option. The three most important factors to consider are:
One drawback in these options is that most of the big providers do not meet these basic criteria. It is important to remind yourself that your provider does not “own” your number and if you do find a better offer, you are free to “port” your number over to them. The right service provider will let you replace your current service while saving your number with one of the following options listed in Step 3.
Step 3: Move the Number
The last step is choosing how you want to port your landline number over:
The last step depends on if you want your old phone number to still exist after porting it to a mobile phone.
Before you assume that mobile phones are not as effective as multi-line phones, consider that a lot of carriers now provide amazing deals that utilise your mobile phone just like how a multi-line phone would function. One example is ConXhub.
ConXhub brings you all the features you will ever need from your communications, but most importantly right where you need them – on your mobile phone. There is no need for additional phones when you have ConXhub since you can have ALL your phone numbers on just one phone that can help keep your business & personal life separate by using multiple numbers. Good thing is that you can instantly try ConXhub 100% risk free for FREE. Yes, you read it right! Plus, there is no need to change, no equipment is required and you can be ready & running in minutes.
Moreover, you can make calls to your contacts from a number local to them. Appear as a local number when dialling yet still be inclusive or have the lowest cost international call rates where you can select numbers from over 9,000+ cities. ConXhub doesn’t allow low-quality calls, dropped calls or the hassles of locating a decent internet connection since ConXhub is not VoIP and doesn’t use data, you can start making crystal clear calls without the stress of needing an internet connection. Call anywhere in the world just like chatting to your neighbour.
The telcom took 6 years in development and is continuously innovating, highly acclaimed, with client recommendations through the roof and exponential sales growth, ConXhub is changing the face of business communications.
Interesting right? As business owners, we know how valuable every penny is, that is why it is imperative to gather all information possible before committing to a phone plan since it will serve as the backbone of your organisation. We know how vital communication is, that’s why this article aims to give you a good insight about the options available for your business communication system and to help you to decide on your second phone line.
“Now I don’t need to pay for two mobiles and just the one mobile is much easier to carry around!”
“I love that I can make a call & display any number
I choose too”
“I can now phone customers direct from my mobile without exposing my personal number."
“One phone, One phone contract yet I’ve got 3 separate numbers linked to it!”
Use an infinite amount of telephone
numbers, whether existing or new, national or international, mobile or landline! Set up in minutes!
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– Just download and begin using.
Increase “Pick up” rates by 68%
by calling with Local numbers and
increase your sales
Keep your personal number safe.
Use additional numbers and
link them to your mobile.
You don’t need it.
Link numbers directly to your mobile handset. for both making & receiving calls
You are just One Click away from having ConXhub on your Phone
You are just One Click away from having ConXhub on your Phone