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A Quick Review of activeAgent
activeAgent is a visual tool for managers to instantly monitor agent performance.
Managers can select agents from their list and view real time performance based on incoming calls v agent pick up’s.
Visually see agents on calls, duration on a call, time between calls, and any downtime due to breaks, lunch or meetings.
activeAgent works alongside the powerful ConXhub widget to give you full real-time visibility of incoming calls and your agents response times.