activeAgent

activeAgent is a visual tool for managers to instantly monitor agent performance.

Managers can select agents from their list and view real time performance based on incoming calls v agent pick up’s.

Visually see agents on calls, duration on a call, time between calls, and any downtime due to breaks, lunch or meetings.

activeAgent works alongside the powerful ConXhub widget to give you full real-time visibility of incoming calls and your agents response times.