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A Quick Review of agentLog
Managing Agents and their time is critical to business success. Visibility is important in an office environment but critical when agents are based remotely.
The ConXhub agentLog gives managers a highly visible means of managing agents, allowing them to monitor real time conditions and instantly react to changing call demand.
agentLog allows agents to log in and out of various aspects during the day, like meetings, breaks or lunch, which instantly alter their availability in the activeAgent dashboard.
Outside of the activeAgent real-time status, reports highlight the activity of each agent throughout a day, to help highlight training needs or other aspects of their work.
