Play the Video or View the details below:
A Quick Guide to Reports
- Login with credentials provided
- We capture data from 16 points for every call giving you unrivalled visibility
- Reports are arranged into panels which are fully customisable
- Top row is a summary of activity
- Time of day stats are useful for identifying peaks and troughs
- Visual grids give you quick guide to performance across staff
- Select dates – export data
- Full Call data records and Call Recording download & archive available
- Bespoke reports available
