Incorrect data on the Letter of Authorization or Customer Service Record. The losing carrier will typically scrutinize over your documentation to ensure every last detail is correct. This is mostly for your protection, as it prevents unauthorized porting of your numbers. At the same time, little things such as small typos or outdated business addresses can cause the losing carrier to reject your documents. You will have to fill out and submit new paperwork, causing a major delay as the process starts all over again from the beginning.

Arbitrary carrier rules. Some providers will establish seemingly unnecessary rules that cause huge delays. Sometimes these take place in the form of porting fees (we’ve seen fees as large as £200 – for a single number!), or additional documentation. Other times it will be a ‘required’ period of time to process a port request – as long as 30 days.

‘Leasing’ of phone numbers. Not all call tracking providers ‘sell’ users their phone numbers. Instead they ‘lease’ the phone numbers to you while you’re using them. We’ve found that some of our customers are unaware they have been using leased numbers via a reseller and will attempt to port these numbers into ConXhub. Once the documentation is submitted it is revealed who truly owns the numbers and that they cannot be moved into ConXhub. It is important for consumers to educate themselves on the ownership of their numbers prior to selecting a supplier.