Everyone has a mobile phone, sometimes more than one. Is the landline number an outdated technology that is going in the same direction as the DVD Player? Everyone likes to have one, but don’t use it very often!
The landline has evolved over the years, from the cord plugged into the wall next to the front door, to a cordless unit that can be carried around the house. Functions were added like call waiting, call divert, conference calling and forwarding landline to cell phones. Houses have 2 or 3 phone lines going to different rooms and multiple phones on the same line, so people can listen in to the phone calls being made. This led to some security issues and privacy concerns, which helped the mobile phone industry take over.
Since everyone has a mobile phone, but people still like their landline, forwarding landline to cell phones, combining the technology, and takes what is good from both. It is the best of both worlds!
Customers hate a busy tone. They will call back multiple times until they get through, and then when they do they are irate and the call will be difficult to work. Forwarding landline to cell phones means that the customers is always answered, quickly, and by the right person. Your business could have multiple mobile phones connected to the forwarding landline to cell phones system, ringing in turn, so you never miss a call.
Customers hate being transferred from one department to another. Forwarding landline to cell phones means that the call reaches the right person, in the correct department and the call is resolved faster. Setting up a good IVR process by forwarding landline to cell phones means that the customer can easily press a button and be connected to the right person. That person is well trained and experienced with the issues that the customer wants to discuss. Everyone wins!
A happy customer will tell their friends and family how great your service is, they will comment on your social media channels and your business will grow. Forwarding landline to cell phones makes customers happier!
Forwarding landline to cell phones
Landline calls are cheaper with better connection and call quality. Landline numbers are used in business and at home. It makes sense forwarding landline to cell phones. The users are not always at their desks, or in their homes, so forwarding landline to cell phones mean that people can be mobile, and get their landline calls on the go. Forwarding landline to cell phone can impact on the quality of the call, with mobile phones requiring a good and stable connection.
Do you remember life before the pandemic? It generally involved sitting at a desk for 8 or 9hrs a day, answering the phone and working hard on your computer. By forwarding landline to cell phones the need to sit behind the desk for long periods of time is gone. Employees have more freedom to move around, they can take calls in the break room, or when they are outside. Fewer calls are missed when you are forwarding landline to cell phones.
During the lockdowns, people were stuck at home and unable to make appointments, go to networking events, conduct face-to-face sales appointments. If only they had used forwarding landline to cell phones sooner, problems would have been managed better.
Productivity dropped, which has affected many businesses around the world. We are all playing catch up now, to regain the profits that we missed out on. Forwarding landline to cell phones means that people can be outside at sales appointments, they can be on the road, or in networking events building your brand. They will not miss a call because they have their mobile phone with them.
Working in a Hybrid situation means being flexible and adapting to new surroundings. You might be in the office one day, at home the next, and could be in a different office the next. Hybrid workers, work where they can, and where they are needed. Forwarding landline to cell phones means that wherever you lay your mobile phone, is your desk for the day. There is no need to be in one fixed location, some people take this to the extreme and work from the beach!
Working in a fast-paced start-up company that must be responsive to customers means that you and your team must always be in contact. This can mean longer hours, or that you feel that you must be by your phone, or connected to the internet, or you could use forwarding landline to cell phones to give you more freedom, whilst remaining in contact with colleagues and customers.
If your business is going global, or expanding into multiple sites, your landline phone might get left behind on your desk. If you are working away from Head Office in a satellite space, forwarding landline to cell phones means that your office phone is always with you.
Working in different time zones, locations, or with multiple teams requires you to be available when situations arise, and if the only way to contact you is through your landline, you must use forwarding landline to cell phones.
Office moves, building renovations, or a burst water pipe can mean that the office is closed. Forwarding landline to cell phone comes to the rescue!
An outbreak of flu, or a virus within the team means that everyone suddenly needs to be relocated. That relocation and reconnection of phone lines can mean that the business loses a day, or hours of operations. Whereas forwarding landline to cell phones means that whatever happens, your phone lines to customers and colleagues are always open.
There are many benefits to forwarding landline to cell phones, as you can see from this list.
Some companies hire a personal assistant for their owners, or a secretary to answer the phone. Whilst it is great to offer someone a job and to provide a family with an income, it is not as cost effective as forwarding landline to cell phones. With an IVR, cold calls get routed to one number, whereas existing customers know exactly who they need to speak to and punch in the extension number or follow the buttons for the right team.
If you can put a value to a missed call, you can also put a value to reducing the number of missed calls. A missed call is a missed opportunity. If 50% of your sales come from in-bound calling, for example, and you miss 25% of those in-bound calls, how much business are you losing? Especially on days when the office is closed, or there is sickness. If you manage forwarding landline to cell phones you are minimizing the number of missed calls and maximizing profits. Never miss a call, always make the sale.
How to use forwarding landline to cell phones
Setting up a hunt group on your mobile phone allows people with the same skill set to receive the types of calls that they are trained to manage. You don’t want your accounts team handling customer service calls do you? Each department has a group, that can be assigned to receive the calls best suited to that department. This form of forwarding landline to cell phones can be programmed into the IVR system, so people know to press option 6 to go to the accounts team!
When you have defined your hunt groups, assign each one of them a number, or a short cut. That could be an extension number, or a key function on the phone, like pressing hashtag or star buttons. Referring calls to that hunt group can be from the customer intervention or can be an internal process. Using forwarding landline to cell phones means an agent realizes that they are not best suited for the call, so puts the call on hold, presses the hunt group keys, and transfers the call.
When you need to transfer a call to a specific person forwarding landline to cell phones gets the call over quickly. Each person has a direct line, so taking the call, understanding the issue, and then forwarding it to the best person is simply a click of a few buttons. Using ConxHub gives you multiple numbers on one phone, you can use it for forwarding landline to cell phones across different countries and cities.
One person could have a US number, Canadian number, and a UK number on their mobile phone, each with a mobile number and a landline number. If they are out of the office in the US, but still want to receive their calls then forwarding landline to cell phones in the UK means that UK Customers can dial locally and save money.
Each mobile phone user in your company has a direct line, and each person has a job, so simply matching the job, to the right number and forwarding landline to cell phones keeps the wheels turning. This can be done on Android or iOS by placing the call on hold and using the transfer function to get the call to the right person. You might need to memorise the extension numbers, or have a handy list available, but with some phone systems forwarding landline to cell phones is even easier because the extension numbers are programmed in by name and job title and department.
Connecting Landlines to Mobile Phones
When you are forwarding landline to cell phones you need to make sure that your landline number can be added to your mobile phone. This is a very simple process for ConxHUb and can be done through the App or through our dedicated customer support team. Within just a few minutes you will be able to use forwarding landline to cell phones. Once it is set up, you will be able to verify your phone number is working, simply by getting a friend to call you.
If you have an eSim or a virtual number, that is just as easy, you can contact your provider, or ConxHub can get you set up.
When you add a number into ConxHub for forwarding landline to cell phones, you need to save that number in your phone with a name or a reference that you will easily remember and let us do the rest for you.
Missed Calls are a thing of the past
If you miss a call, which is greatly reduced if you are forwarding landline to cell phones, you are able to get a voicemail transcribed and sent to your email. SMS2Email sends a message to your email, as well as your SMS inbox and your voicemail box to give you the details of the person calling you and any message that they have left.
For bulk SMS, or group SMS there is also SMS2Portal which sends the SMS message to a portal that can be accessed by a group of people or stored under different headings so you can organize your messages. This service does not require a mobile phone, so you can open the portal on your laptop or in your office, for review when you get back. When you are forwarding landline to cell phones you are not only forwarding calls, but all messages and contacts.
When you are forwarding landline to cell phones you have options with voicemail messages, SMS messages and calls, so that you remain in contact with important people all the time.