It is a means of redirecting a phone call to another destination.

Calls could be forwarded to a mobile, an alternative telephone number or even a group of people & offer the benefit of increasing the chance of a call being answered by a human as opposed to an answering machine or voicemail.

When call forwarding is enabled on a phone number, any calls made to that number will be diverted to another number or even multiple numbers. Callers are not aware that their call is being forwarded when making calls to a number that has call forwarding enabled. 

For many businesses, mobile phones are a necessity. Whether you’re visiting with a client, working remotely, or on the road, you don’t want to miss any important calls even if you’re not in the office. With call forwarding to mobile, calls can seamlessly route to your cell phone and increase your availability to customers.

With call forwarding, incoming calls can also be diverted to landlines. Maybe you have a business number in another city to establish a local presence, but you want calls to that number to be forwarded to a central landline in your city. In this scenario, call forwarding to landlines can be a useful way to use your landline phone but be able to use it to answer calls from multiple phone numbers instead of just one.

With call forwarding to multiple numbers, businesses can ensure that every call is answered. Calls can be routed to multiple people simultaneously, or sequentially, meaning incomings call will be set up to ring a sequence of numbers until the call is answered. Call forwarding to multiple numbers can prove useful in ensuring that callers always reach a staff member to get the information they need.