Managing Agents and their time is critical to business success. Visibility is important in an office environment but critical when agents are based remotely.
The ConXhub agentLog gives managers a highly visible means of managing agents, allowing them to monitor real time conditions and instantly react to changing call demand.
agentLog allows assistants to log in and out of various aspects during the day, like meetings, breaks or lunch, which instantly alter their availability in the activeAgent dashboard.
Outside of the activeAgent real-time status, reports highlight the activity of each agent throughout a day, to help highlight training needs or other aspects of their work.
Agent logs, also known as case files or case notes, are one of the most important records in law enforcement. They document everything that has occurred during an investigation, from the initial lead to the final solution.
Agent logs can be invaluable evidence in court, and are often used as a basis for charging and sentencing. In some cases, agent logs can even be used to identify a suspect or perpetrator.
Access to government files has been granted to a select few individuals with the correct security clearance. One of these individuals is an intelligence officer with the Central Intelligence Agency. In his official capacity as an agent, this officer logs all activities and interactions he has with people he meets while conducting his duties. This document provides a unique look into the life of an intelligence officer and provides valuable insights into how the CIA operates.
Assistants are vital to the functioning of a business. They are the people who interact with customers and manage transactions. Without them, businesses would be unable to carry out their everyday operations. Unfortunately, not all assistents are created equal, and some are better suited for certain tasks than others. This is why it is important for businesses to track the performance of their agents in order to make informed decisions about how best to use them
Verify YOUR identity on any WEB SITE - receive SMS to your email address!
Forward Calls & Messages direct
to your Mobile Phone
Supercharged communications on your Smartphone
Verify YOUR identity on any WEB SITE – receive SMS to your email address!