A call is put on hold in normal way, and a notification appears in the ConXhub Widget.
Agent ‘A’ accepts the call. On talking to the caller determines the call is for another agent or department.
Within the widget Agent ‘A’ locates the call in progress and presses the associated Transfer button.
To speak with Agent ‘B’ prior to Communicate
Scheduled Transfer – see Video
This will add a scheduled Transfer to Agent ‘B’s’ activeQ, and send a Notification advising there is a call-back waiting to be actioned
This will effectively put the caller back into the call queue and push notifications to the specific Agent or Group Agents
Transfer Notifications are given priority
Verify YOUR identity on any WEB SITE - receive SMS to your email address!
Forward Calls & Messages direct
to your Mobile Phone
Supercharged communications on your Smartphone
Verify YOUR identity on any WEB SITE – receive SMS to your email address!