&noscript=1 />

If you’re not using a local number, you’re losing. Big time

Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.

It may be tempting to dismiss the importance of the telephone in favour of social media, chatbots and other newer technologies. These channels certainly have their place, but voice remains the fundamental touchpoint between contact centers and their customer base.

Shooting down the stereotypes

We questioned over 1,000 US consumers ranging from Baby Boomers to Generation Z about the type of communication that they prefer to use when interacting with a business. Going against the stereotype we have of youngsters with their thumbs glued to their smartphones, some 65% of Generation Z (0-21 years old) and Millennials (22-37 years old) admitted they actually prefer phone calls over text messaging and are 39% more likely to answer calls than any other generation!

If you’re operating your contact center in multiple markets, being able to quickly and easily create a local voice presence anywhere in the world is essential. In fact, our research shows that consumers are more trusting of local phone calls than those coming from out-of-state numbers. What’s more, they are 3x more likely to answer a local call than one coming from an international number. With more businesses operating across borders and the average consumer receiving nearly 23 unknown calls a week, the competitive advantage of dialing from a local number really cannot be overstated.

Not using a local number? You’re losing out

By leveraging local phone numbers, companies can maximize the likelihood of engaging with their customers, with consumers 3x as likely to answer the phone when receiving a call from a number within their geographic area. As well as this, respondents are 34% more likely to be receptive to taking a sales call when from a local number. So it’s not an exaggeration to say that local presence dialing is the holy grail for businesses.

Voice of a generation

Surprisingly our data reveals that Generation Z and Millennials prefer to be contacted with a phone call almost 4X more than Generation X (38-53 years old). So there’s no denying that the telephone is still the most important communication channel and you should modify your contact center outreach accordingly.

Please share our technology with the world!

Sign up for our Newsletter

Minutes Away from

SOLVING YOUR ISSUE

Choose Your Plan

Flick the Toggle to Select Just Verification Plan to get a number for OTP or web authentication!

For All Plans
Just Verification Plan

Minutes Away from

SOLVING YOUR ISSUE

Choose Your Plan *

Flick the Toggle to Select Just Verification Plan to get a number for OTP or web authentication!

For All Plans
Just Verification Plan

Minutes Away from

MULTI NUMBERS

Monthly
Annual
  • GBP
  • EUR
  • USD

Verification SMS

USA/UK Mobile Numbers
£ 3
00
month-to-month
  • Real Phone Number
  • SMS2email Service
  • SMS to Your Mobile

Silver

Call Forwarding Plan
£ 9
95
month-to-month
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
£18
£ 14
95
month-to-month
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
£ 7
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX

Verification SMS

Online Identity Service
3
50
USA/UK Mobile Numbers
  • Real Phone Number
  • SMS2email Service
  • SMS to Your Mobile

Silver

Call Forwarding Plan
11
50
month-to-month
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
22
17
50
month-to-month
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
8
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX

Verification SMS

Online Identity Service
$ 3
50
USA/UK Mobile Numbers
  • Real Phone Number
  • SMS2email Service
  • SMS to Your Mobile

Silver

Call Forwarding Plan
$ 13
50
month-to-month
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
$23
$ 18 month-to-month
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
$ 8
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Prices
  • Fully Stacked PBX
  • GBP
  • EUR
  • USD

Verification SMS

Online Identity Service
£ 2
50
£30.00 Paid Annually
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
£ 7
99
£95.00 Paid Annually
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
£18
£ 13
50
£162.00 Paid Annually
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
£ 7
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX

Verification SMS

Online Identity Service
3
00
£36.00 Paid Annually
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
9
20
£110.00 Paid Annually
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
22
15
00
£180.00 Paid Annually
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
8
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX

Verification SMS

Online Identity Service
$ 3
00
£36.00 Paid Annually
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
$ 9
99
£120.00 Paid Annually
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
$23
$ 15
80
£190.00 Paid Annually
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
$ 8
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Prices
  • Fully Stacked PBX
You are just One Click away from having ConXhub on your Phone

Minutes Away from

MULTI NUMBERS

Minutes Away from

SOLVING YOUR ISSUE

Get Your FREE NUMBER

Select the
Silver Plan
& apply
Discount Code:
'CXSilver100'

Minutes Away from

MULTI NUMBERS

Minutes Away from

SUPERPOWERS

In Your Palm

Minutes Away from

SUPER POWERS

Monthly
Annual
  • GBP
  • EUR
  • USD

Verification SMS

Online Identity Service
£ 3
00
month-to-month
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
£ 9
95
month-to-month
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
£18
£ 14
95
month-to-month
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
£ 7
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX

Verification SMS

Online Identity Service
3
50
month-to-month
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
11
50
month-to-month
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
22
17
50
month-to-month
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
8
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX

Verification SMS

Online Identity Service
$ 3
50
month-to-month
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
$ 13
50
month-to-month
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
$23
$ 18 month-to-month
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
$ 8
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Prices
  • Fully Stacked PBX
  • GBP
  • EUR
  • USD

Verification SMS

Online Identity Service
£ 2
50
£30.00 Paid Annually
  • Real Phone Number
  • SMS to Your Mobile
  • SMS2email Service

Silver

Call Forwarding Plan
£ 7
99
£95.00 Paid Annually
  • Real Phone Number
  • Unltd Inbound Calls
  • Basic PBX Features

Gold

Business Plan
£18
£ 13
50
£162.00 Paid Annually
  • Real Phone Number
  • Unltd Inclusive Calls
  • Basic PBX Features
Popular

Platinum

Call Centre / Corporate Plan
£ 7
50
p/m Exc. PayPerCall
  • Unltd Users/Numbers
  • Wholesale Call Price
  • Fully Stacked PBX