What Do You thinks, Is there an alternative To VoIP For business. Voice over Internet Protocol, https://en.wikipedia.org/wiki/Voice_over_IP otherwise known as VoIP, is the main voice communication technology for the internet today. You will have used it, either without knowing, or very much aware of what you are using. If you have used Skype, you have used VoIP. If you have spoken to someone via WhatsApp, Messenger, Zoom, or other online tools, you will have used VoIP technology to support your call.
The Alternative to VoIP is using the mobile phone networks or using the landline phone cables. Both of which provide more secure and consistent connectivity.
There are several problems with VoIP that users identify each time they make a VoIP call. Have you ever heard that robotic voice on the other end of the call? The person speaking says that they can hear you fine, but all you can hear is every other word, and it sounds like you are speaking to a robot.
Have you ever been speaking to someone, in mid-conversation and suddenly you realize that they are not there anymore? When you are speaking using VoIP and the other person disconnects, or the call drops due to poor internet connections, it is very rare that you will be informed of that issue. It is common to be speaking to yourself for a minute until you realise that the other person is no longer there.
Latency issues are caused by having a bad VoIP connection. Even today, with fast broadband in most places, there are latency issues for some connections. Have you ever been in a conversation and the person you are speaking to answers a question you asked a few minutes ago, and you have moved on to the next topic? This can cause a lot of confusion, especially in work related calls.
VoIP is completely reliant upon a strong and consistent internet connection. If your internet is “choppy” or if you use Wifi and move around the house whilst connected, you risk poor VoIP phone calls. You can walk around as much as you like on your Mobile Phone, but if you are reliant upon internet, you need to be close to your internet source.
VoIP is cheap, it is widely used, it is very common and can be useful in the right circumstances, but there are several draw backs. In this past year many companies have moved away from VoIP phone systems due to having staff working from home and the poor internet connections that some people have in their home offices.
VoIP is like a second hand car. It serves its purpose, it will get you there, but you always know in the back of your mind that it will break one day and require an up-grade and further investment. You will need technical support. Your teams will need someone on standby to help when the phone lines crash and the voice goes choppy. Your customers and the person you are speaking to will need to show patience and understanding when they can’t hear you speaking to them.
There are better alternatives, and if you are reading this, you are already aware of one of the better alternatives to VoIP.
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