Uncover the Secrets of Number Porting

sales app

With more people using VoIP, mobile and digital communications transferred through the internet, is there a need for the old-fashioned landline phone? This is causing some concerns among the millions of people who use landline phones at home and at work, and the switch over from analogue to digital could affect everyone. One of the major concerns is whether people get to keep their old home phone number when they switch service providers.  This is where number porting comes in extremely handy.

BT have announced (and retracted and announced again) that they will be switching off the old PSTN and ISDN phone lines, and then swap all their business customers to a VoIP or a SIP solution. Work has already begun on this project, but it is intended to be completed within the next 4 years, with 2025 being the target date.

Have we just confused you with too many letters? Let’s briefly explain:

Currently BT Users have a PSTN or an ISDN landline phone solution. PSTN means Public Switched Telephone Network. PSTN is the very old version of telecommunication which has been around since the very start. It sends voice data down cables and lines to the receiver. You can imagine the old switchboard set up and you would not be far off!

ISDN means Integrated Service Digital Network and started in the 1980’s. Whilst this is more advanced and can cater for some internet, fax machines, and data services, usually sent down copper wires to be faster than PSTN, it is still slow compared to modern innovations. The transmission of data is consistent, reliable, but not as fast and can be more expensive depending on the carrier.

VoIP means Voice Over Internet Protocol and sends data packets, voice data and images over the internet to the receiver, this is the modern communication preference and is fast and global.

SIP means Session Initiation Protocol and is a communication process for managing multimedia communication such as voice and video calls. It uses the internet for fast and reliable communication, and allows for unlimited voice calls, as well as integration to email, SMSs, multimedia messaging, video, and all communication channels. With this, it is easier to scale and to work in multiple places, even around the world.

Different Services, different numbers?

With the different types of phone solutions, does it mean that you need different numbers for each? No, one phone number can be used for calling, SMS, Viber, WhatsApp, and other functions, but that is your mobile number. Having a landline number on your mobile phone adds another level of communication and allows for more remote working, and better connectivity.

With BT looking to switch off their service soon, the conversation of porting numbers over to different providers is a hot subject, so how is it done?

Porting, what does it mean?

When you “port” your number over, it simply means taking your existing number with you when you move Telco providers. You can switch providers to get better deals, whilst keeping the same number. If your number is connected to your banking, your social media accounts and simply, your friends and family, it is best to keep it!

Porting, how to do it?

It is a simple process, and in most countries the following steps detail the way to do it:

Firstly, you must identify that you own that number. If you do not provide evidence that you own the number, you could be stealing someone’s identity. This can be as simple as getting a phone call or an SMS, or you might have to show a phone bill or a contract.

Next, verification checks are carriers out by the communications service provider ensuring that the phone number is in use and the evidence provided is recent.

Next, the new carrier will ask the old carrier for permission to take that number over. This process can take up to 5 business days depending on who the carriers are, and the response to the request must be given within 2 business days. There are circumstances where the request can be denied.

Porting, What Numbers Get Ported?

There are 2 types of numbers that can be ported over to a new provider, mobile numbers, and landline numbers.

Porting Landline Numbers

You can port a landline number over to a new provider for free, if it is at the end of a contract. If it is mid-contract you may need to pay the remainder of the contract, or you may not be allowed to port.  Porting a single number to a new provider, like for your home phone, is simple, fast, and cheap. Businesses that port several numbers over to a new provider may take longer and it is a more complex process. Businesses can port all their phone lines over, in the hope of better connection and cheaper deals.

Porting Mobile Numbers

If your contract is finished, or if you are moving from a pre-paid (pay as you go) agreement to a contract agreement, you can move your mobile phone number from one provider to the other for free, and quickly.  If you are still under contract, you can not use the porting service to break your contract. You might be able to pay the remainder of your contract and exit early, but you need to be out of contract for the Port process to work.

Some carriers might charge a termination fee, a porting fee, an admin fee or other costs, but most of the time it is free to do.

Information required:

The information is easy to get and self-explanatory. 

You need to provide your mobile phone number and who your current carrier or provider is, any account information showing the name on the account and if necessary, the name of the business. Finally, you need to provide evidence that you own the number and have the authority to port it to a new carrier.

If you provide the contract with your name on it, and an up-to-date ID, or pictures of a valid ID, that proves ownership, and it is likely that you have completed all the requirements.

How long does it all take?

Some countries and carriers can do it in hours, some take days, but it should all be completed within 2 business days. Porting Mobile numbers is faster than landlines and should be completed within 24hrs.

The new Carrier will inform you, often by SMS, when the number porting is complete, and you can start to use your new contract or service.

Do not cancel your contract until the porting process is complete, this will cause unnecessary delays and complications.

You can continue to use the service until the Port is complete, and when the number is ported over, you should not experience any downtime in usage of your mobile phone.

Can ConxHub support the process?

Yes, of course. We can port international numbers, landline numbers and mobile numbers for you and it usually takes only a few hours. You can reach out to our customer service team for support, prices, and time frames for this process. We are here to keep you connected and in communication with your business, your friends and family, wherever they are in the world.

Sign up for our Newsletter

;

Choose your Currency & Plan

Verification / OTA Services

Verify YOUR identity on any WEB SITE - receive SMS to your email address!

Select Your Currency & Plan

Bronze

Starter
$ 1
40
month-to-month
  • Plan Per Number
  • 50 Inbound SMS
  • SMS to Email Address

Silver

Scale Up
$5
$ 3
50
month-to-month
  • Plan Per Number
  • 100 Inbound SMS
  • SMS to Email Address

Gold

Full Blast
$ 7
00
month-to-month
  • Plan Per Number
  • 250 Inbound SMS
  • SMS to Email Address

Bronze

Starter
£ 1
00
month-to-month
  • Plan Per Number
  • 50 Inbound SMS
  • SMS to Email Address

Silver

Scale Up
£4
£ 2
50
month-to-month
  • Plan Per Number
  • 100 Inbound SMS
  • SMS to Email Address

Gold

Full Blast
£ 5
00
month-to-month
  • Plan Per Number
  • 250 Inbound SMS
  • SMS to Email Address

Bronze

Starter
1
20
month-to-month
  • Plan Per Number
  • 50 Inbound SMS
  • SMS to Email Address

Silver

Scale Up
5
3
00
month-to-month
  • Plan Per Number
  • 100 Inbound SMS
  • SMS to Email Address

Gold

Full Blast
6
00
month-to-month
  • Plan Per Number
  • 250 Inbound SMS
  • SMS to Email Address

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Choose your Currency & Plan

Call Forwarding

Forward Calls & Messages direct
to your Mobile Phone

Select Your Currency & Plan

Bronze

Starter
£ 3
00
month-to-month
  • Call Forwarding to any Device
  • Unlimited inbound/forwarded calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
£7
£ 4
00
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
£ 6
00
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
3
60
month-to-month
  • Call Forwarding to any Device
  • Unlimited inbound/forwarded calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
7
4
80
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
7
20
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
$ 4
20
month-to-month
  • Call Forwarding to any Device
  • Unlimited inbound/forwarded calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
$8
$ 5
60
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
$ 8
40
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Choose your Currency & Plan

Ultimate SuperPhone

Supercharged communications on your Smartphone

Select Your Currency & Plan

Bronze

Starter
£ 4
00
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
£7
£ 5
50
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
£ 7
50
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
4
80
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
9
6
60
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
9
00
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
$ 5
60
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
$9
$ 7
70
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
$ 10
50
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Choose your Currency & Plan

ConXhub Business Suite

Connect, Collaborate, Communicate via
your Smartphone

Select Your Currency & Plan

Bronze

Starter
£ 7
50
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Inclusive IM / SMS

Silver

Scale Up
£15
£ 10
00
month-to-month
  • Everything in Bronze
  • Voicemail2Email, Call Greetings
  • Profile Identity notifications

Gold

Full Blast
£ 12 month-to-month
  • Everything in Silver
  • Full Phone system features
  • activeQ, Widget, Recording, Reports

Bronze

Starter
9
00
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Inclusive IM / SMS

Silver

Scale Up
18
12
00
month-to-month
  • Everything in Bronze
  • Voicemail2Email, Call Greetings
  • Profile Identity notifications
Popular

Gold

Full Blast
14
40
month-to-month
  • Everything in Silver
  • Full Phone system features
  • activeQ, Widget, Recording, Reports

Bronze

Starter
$ 10
50
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Inclusive IM / SMS

Silver

Scale Up
$18
$ 14 month-to-month
  • Everything in Bronze
  • Voicemail2Email, Call Greetings
  • Profile Identity notifications

Gold

Full Blast
$ 16
80
month-to-month
  • Everything in Silver
  • Full Phone system features
  • activeQ, Widget, Recording, Reports

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Choose your Currency & Plan

Messaging Services

SMS using Alternate Phone Numbers

Select Your Currency & Plan

Under construction - Check back soon

Add a Phone Number from your desired Country/City in Next Step

View Phone Number Pricing:

receive SMS online
DontMissOut

Minutes Away from

Verifying your
NEW Account

Choose your Product & Plan