There are times when you need to alert your agents to a priority Call, ensuring that call is answered as a priority.
Whatever, the situation or reason, we have made it simple for you to manage these types of calls and provide the perfect visual aid for Agents to recognise the call is a Preference and respond appropriately.
Simply select the Phone Number you want to Prioritise.
Next time a call notification is received for that number, it will be placed at the top of the list and gain a background colour to distinguish it from others.
You can set as many numbers as you need as Priority.
Emergency service providers have a set of protocols for handling priority calls. These protocols vary depending on the type of emergency service, but typically include providing more urgent services to people who are experiencing an acute medical condition, threatening or harmful behavior, or who are in imminent danger.
Preference calls are those calls that get handled first. They are the most important and urgent calls. When a caller is experiencing an emergency, it is important that their call be given the highest priority.
There are some calls that are more important than others. Whether it’s a life-threatening emergency or a more routine issue, the police have a Duty to Render Aid and Protect (Doorstep DRA) to those in need. This means that when the police are called to respond to an emergency situation, their top priority is to deal with the emergency first and then deal with any follow-up calls.
Emergency crews in the United States are required to respond to priority calls first. This means that they will always answer calls before non-emergency calls. This system was designed to ensure that people in need are taken care of first. However, this system can sometimes lead to delays in responding to other emergency calls.
Priority calls are those that require the immediate attention of emergency personnel. This includes calls for heart attacks, fires, accidents, and other life-threatening incidents. The first responders who are dispatched to these types of emergencies are typically the most experienced and trained. They have received additional training in how to handle these types of situations.
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