SCHEDULED CALL TRANSFERS
What is the standard response to a call transfer request? – “I´ll call them back”
There is never a good time to receive a transferred call, you are always in the middle of something important, and when you are interrupted you then lose your train of thought – a real pain.
and then for Mandy on reception, it´s embarrassing to say ‘I’ll see if he´s available’ and then always say ´he’ll call you back’ –
it says to the caller they are not important. Whereas, simply saying “I can see he’s on the phone at the moment, I’ll get him to call you back” is far more professional, wastes no time and doesn’t interrupt anyone.
A staggering 98% of calls end up wasting everyone’s time, so ConXhub designed a new way of handling these types of calls….
The practice of scheduled call transfers has been around for years, but it is only recently that technology has allowed for the transfer of calls between two telephone numbers without the need for a human to be on the line. This type of service is beneficial for businesses that have a large number of phone lines and need to conserve resources by transferring calls between numbers that are already in use.
Some people love talking on the phone. Others dread it. But for some people, the thought of having a scheduled call transfer can be even more dreaded. Scheduled call transfers are calls that you have set up with a phone company in advance so that you will be connected to another person or number when you’re available.
As our lives continue to get busier, it becomes harder and harder to keep track of our schedules. This can be especially troublesome when we have to make calls that are important to us. One solution to this problem is scheduled call transfers.
A call is accepted by a member of staff.
They can send a transfer notification either during or after a call.
The requested recipient receives a notification and the call-back is queued up in their activeQ list – they simply press Call!!!
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