Small Business Management: Tools that help you improve life, work, and money

Small business management can feel like a daily grind, but empowering your business from nothing to something is more rewarding than working for someone else. You have an idea, a concept that you believe in, and from that concept you build a business, getting that business to a level that can support you and your family shows that you have great small business management skills.

You might not know how you did it, or why it happened but using your small business management abilities and applying the best small business management tools, you will succeed and be able to tell a great story to your children.

What small business management skills are needed?

It takes more than a great idea to build a business, so what other skills are required for small business management? Business managers have drive and determination, they believe in their product, their team, and their business more than anyone else. They are willing to take the risks involved in setting up and managing their own business, these risks could include financial or even security. They have the experience necessary to attract investors and to hire staff, they have the knowledge and the skills to run a business and the mindset to stay laser-focused on their small business. They have the rounded small business management skills and the small business management experience to be a success.

What are the benefits of good small business management skills?

There are many benefits, and some might seem very obvious, like if you have the skills, the business will do well, if the owners have bad small business management skills, the business will fail.  There is obviously a grey in between success and failure, and success can mean different things to different people, but for all success there must be good small business management skills.

The main reasons why it is best to work for management teams with excellent small business management experience and skills are:

You will be busier and more successful

Good small business management skills impact directly on the staff and the performance of the staff. Productivity is based on having happy, well trained and engaged staff. For that you need the best small business management tools, and people following the small business management organization and training. Managers, and owners of small businesses must be engaged with their staff and offering their skills and experience to push the business forward. Managers using small business management skills will have a direct impact and direct communication with their employees, probably daily, so they must use the best and be the best to make sure that they get the best from their teams.

A good manager with excellent small business management can lift the business and help it through difficult times, or a bad manager using bad small business management skills and tools will allow their business to fail and will demotivate their workers.

Company Growth

Good small business management skills will help to retain staff and will be the foundation for growth. The manager is often simply the first employee for the company, often a friend or an ex-colleague of the owners, where it is not the owner themselves. If that person is good and using the best small business management tools, then the company will grow, staff will be well trained and supported and they will be a walking library of useful resources for their teams.

The manager is a focal point of the success of the company. They control the company values and staff dynamics; they affect office politics and have an overall vision of the company that their teams must buy into to succeed within the company. The small business management skills applied from the management team down affect everyone working in the company and are vital to the success or failure of the business.

Bring in the cash

You can not run a business when it runs out of cash. You must pay your staff, your suppliers, and buy the products that you sell, or that you use to make your products. Cash is king. Every small business management team is focused on the cash in the bank and the cash coming in. Managing your finances is a huge part of running a business and therefore every small business management team must have the best small business management tools to make sure that they are aware of the cash situation and that it is managed well.

If you are overspending, your small business management tools must flag that and your budget skills must bring the spend back in line with what you can afford. Having small business management skills means being good with money and knowing where every dime or penny is spent, having small business management tools that show money in and money out in a clear and transparent way provides better cashflow management.

If your small business management team is doing a good job, cash will be less of a worry, because you know your team is performing and cash is coming.

Small business management skills to succeed

There are some small business management skills that simply can not be avoided and must be ingrained throughout the business.  Without the core skills of the team, everyone will suffer but if the team has all the small business management skills and the owners of the business have trained the team well, the small business management team will push ahead successfully.

Transparency

Clear and transparent communication from the top of the small business management team to the bottom is essential for success. People should know their roles and responsibilities; they are accountable for their job and for their department. The communication flows up from the bottom to the very top of the small business management team, and vise-versa. When there is a small business management team meeting, the minutes of the meeting are dispersed to the team members below, showing transparency and honest communication. This brings the team together and allows everyone to know their place and their role. People feel connected to the small business management team, and the goals of the company.

Some managers believe that too much information sharing is bad, and a distraction for the staff, but people work better when they are informed and aware of what is going on. I am sure that you have been in a situation where you simply can not work due to worry of if your job is safe, or what is happening to a close colleague. Transparent communication throughout the small business management team reduces worry and focused the team.

Ideas flourish when they are shared, and people at the bottom of the small business management team are using the products and listening to the clients more than people at the top. These people in the small business management team must be listened to and guided. They might have a great idea on how to do their jobs more efficiently and effectively. This would save the company money, time, and effort. Everyone involved in the business has valid and useful ideas, so having the best communication throughout the small business management team means that ideas are shared, and the business improves. No man is an island, especially in a small business management team.

Attention

People in the armed forces shout this regularly for a reason. Paying attention to work, having attention to detail and giving the customers the attention they deserve makes the small business management team more successful.

Having attention to your job means that you are not making mistakes, and the product or the service provided is the best that it can be. Managers paying attention to their small business management teams means that they are providing support and guidance to improve productivity.

Attention to the product reduces complaints received by your small business management team. If you always know that your product is the best quality it can be, you are confident that people will enjoy your services and buy more from you or recommend you to a friend.

Attention covers every aspect of the business and is a skill that every small business management team needs to apply to their people.

Time Management

If you have staff in your small business management team late for work, or regularly absent, it affects the productivity of everyone else. People are accountable for their jobs, and accountable to each other. Knowing who is doing what, where people are, and when people are working on different tasks means that your small business management team is productive and organized. There are several small business management tools that can easily help with your time management controls. The old days of clocking in and clocking out are long gone, but logging in, opening the doors with your security badge and activating your workstation are similar tools.

Knowing how long a task takes means that your small business management team is productive and when efficiency drops, tasks take longer, but with good small business management tools for analysis of productivity, it is easy to manage and quick to resolve.

Delegating tasks to people who work faster means that important tasks and completed on time, and customers are happy. Prioritizing tasks based on time management tools means that work is complete, and your small business management team is ahead of schedule, or as productive and efficient as it can be.

Tools for relationships within your small business management teams

Relationships are essential in business. These could be with managers, with customers or with colleagues, having productive relationships in your team means that people are working together, and your small business management team is successful. Communication is key to building successful small business management teams, so you need to evaluate the small business management communication tools and channels of communication used.

If you work with staff in different offices, or in different parts of the world, communication becomes the most vital small business management tool. As the phrase goes “Teamwork makes the dream work” and that shows that small business management communication within the team drives the business forwards.

Everyone has a mobile phone, so putting all communication in the palm of your hand means that overseas calling and internal communication is better.  Mobile technology has adapted to teamwork, meaning that SMS2Email is available to keep teams chatting to each other and messaging the important developments of the day. When your small business management team is talking to each other, they are working together, delegating work and working efficiently.

The fewer tools that you have for communication, the better. You do not want mixed messages across multiple apps because messages get missed and work doesn’t get completed, so having all communication on one device reduces mistakes. conXhub mobile technology allows for just that, you can call people, message them, have emails and social media all on your mobile phone and ensuring that you are putting safety first by giving people a work number on their phone as well as their personal number keeps their details safe.

Working remotely or in a hybrid situation also spreads the small business management team out, so communication becomes even more important. Sending a quick SMS or making a quick phone call from the mobile phone keeps the team connected even when the office is closed. Having mobile communication for people when they are out on sales calls, or in meetings allows people to always know what is going on and ensures they are more effective in their work, because they know what is happening in their absence and they know where to start work when they get back to their work station.

Small business management teams outperforming the big boys

In business there is competition, that is normal.  Using small business management tools to level the playing field means that smaller businesses can do better than bigger businesses and win a share of the market.

Using better small business management tools than the bigger competition means that you are more in control of your business and more in touch with your customers. Customers appreciate connection, communication and quality service, so the better your small business management tools, and communication, the more customers you will attract. Bigger businesses lose touch with their customers, since they have more data to analyse and more customers to support, so as they grow, their customer service gets worse.

Having the best small business management CRM solutions and communication tools means that you can orgainse your data, and communicate with customers in an organized and focused manner. Getting to know your customers through phone surveys and questionnaires means that you know their important dates and you know how and when to contact them.

Through your small business management tools, you can analyse competition and understand their products. Knowing their strengths and weaknesses means that you can fill the gaps left by bigger businesses in your sector. Information stored in your small business management tools, like sales pitches, product guides and useful information means that you know your competitors and you have their data at a touch of a button. This can help to win sales from them and slowly begin to take control of your target market.

conXhub comes with a built in CRM solution so you know that the information you and your team store in it is accurate and up to date, it is shared instantly with your team members and managers, so you and your business has the education to understand the market.

Being the fastest to a sale often wins the business, so targeting customers through data driven small business management tools and using that focused customer information means sales will flow through your funnel.

Integrating and automating communication through improved small business management tools like conXhub allows you to reduce staff and have your team really focus on providing the best customer support to your target audience. Streamlining business services focuses your team on the wins that they can get, and improves the communication with the customers that you want to target. Bringing in Social media experts into your team means that you can reach a larger audience quicker and in a more targeted manner. Social media communication can also be automated through using small business management tools.

Small business management tools for hiring, training, and retaining staff

When your business is going well, you must hire and train your staff quickly. This process requires small business management tools for storing training materials and training manuals. It also involves quickly finding the best applicants and having case studies and reasons why they should work for you, rather than other businesses. Finding the best people, getting them up to speed quickly and having them use the best small business management tools means that you can stay ahead of the competition.

Having small business management CRM solutions, communication channels, training guides, marketing material and a transparent training and hiring process all stored and automated through questions, courses, and approved training guides that your small business management team works with every day brings people into your business faster.

When looking for staff, going through their social media accounts and getting them on-board with your linked in profile, your Facebook account and your other social media platforms makes them feel part of the team faster. They can contribute to the company through writing useful posts and helpful tips on being a new trainee.

They can offer guidance to the next batch of new starts which gives them a promotion and a purpose. Everyone likes to feel wanted and useful, so the sooner that you can integrate them into your company, the sooner they feel part of the journey.

If you give them sequential business phone numbers they are protecting their personal data and putting their online safety first, which shows that you respect their privacy and their work-life balance.

Scaling your small business management team

It is one thing to be successful for a month or two, it is another to be able to scale that success and maintain the growth of your company. Making sure that your small business management tools are scalable and cost effective is essential to growth. If you need to add more numbers to your phone system, conXhub can add them within minutes.  If you need to add more users to your CRM solution, it is simply a click of a few buttons and adding a new email address. If you have a structure in place for internal support and training, following that approved and documented process allows for faster scaling, and ensures that everyone is trained the same.

Adding people into your business adds expense, so using small business management tools that have fixed prices per agent allows better budgeting and cost allocation for staff. Quickly adding or removing staff from the CRM and the communications platform means that you are only paying for what you are using and you can scale quickly.  It is all done through the mobile phone of the user!

Automate your small business management tools

Spending time transferring data from spreadsheet to spreadsheet, building reports to discuss in meetings and analysing that data is a waste of time that could be spent doing more productive things. During the pandemic, a lot of businesses looked at their processes and changed their operations to make everything more automated. This resulted in the loss of jobs for some people, but an increase in profits for the companies brave enough to take on the challenge of automation.

Getting small business management tools that assist in automation mean that your staff waste less time doing what systems can do for you, and more time talking to customers and driving the sales of the business.

Automation can range from communication to phone solutions, it could be data analysis, it could be pulling data from the CRM for business managers to work with. The marketing and sales teams need accurate data and automated communication to improve sales and up-selling processes. If you have a new product that you want to shout about, you want your existing customer base to buy into the additional features available by up-selling, so what is best? To reach out to every individual customer, or to automate your marketing communication setting up story boards and adverts showcasing your amazing new product?  Which one takes less time, less expense and can reach more people?  Clearly automation of services can help to boost your business.

Compliance small business management tools for safety

Security and compliance are areas of a business that might come as a later thought. They can be sales killers, but they add so much value and protection to the business that they are essential for growth. Many small businesses leave these areas for later, since they take time and effort to produce, and since it might result in lost opportunities that are outside the rules or the operational capabilities of the company.

If you have good security and compliance processes in place then when a complaint arises, or when a problem comes in, you have the processes in place to handle it and everyone knows the process of where that complaint is, who is working it and how much time to prioritize to it.

If you aspire to international growth, or an exit strategy in place to sell your business investors or new partners require detailed compliance processes and documented policies to have reassurance that your business is viable in the new territory or under new management.

Quality assurance on all calls means having good call recording processes and training processes in place to monitor calls and minimize errors, these help to boost sales and to improve customer service.

The essential small business management tools

Communications platforms to cover social media, emails, and phone calls so you can stay in contact with everyone associated with your business.

conXhub offers an omnichannel experience from the users mobile device that can be scaled quickly, and since it is on the mobile phone, there is no need for additional hardware.

A CRM solution for storing and analysing data. This can also be provided by conXhub and gives you automated reports, unlimited storage for documents, training materials, customer details and automating communications.

Project management software for keeping the team focused on their tasks and keeping them connected so everyone knows what everyone is doing. This improves efficient working and ensures there is no duplication of work. When you have a new project, or a new product to launch, adding it into the project management small business management tool gives everyone access to the project and keeps the managers aware of progress.

File sharing small business management tools allow for marketing and sales documents to be added to assist the staff. Training guides and recruitment processes are stored in one easy to access place. Company surveys and questionnaires are readily accessed to monitor the engagement of staff. Videos, brochures and scripts are all stored on the file sharing platform so customers and staff can easy operate your products and services.

Social Media platforms communicate with your community, they reach a larger audience quickly and everyone has some connection to at least one social media platform these days. Regular posting of relevant and informative content keeps customers and prospects up to date with what is going on in your amazing company.

Using small business management tools with conXhub

Everyone has at least one mobile phone, so having your team use their own device for your business means a huge cost saving in hardware and software. It means that customers are comfortable with their operational devices, and you need less IT Support. When you have staff on the road, or working from home, or in a different country, you must keep people together, and what better way than keeping the team together than through their mobile device?

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