You had a long day at work and go home to a beeping answer machine full of messages from friends, family, and work.  You press the play button, listen to the tape, rewind when you miss a bit, and take notes of the important messages. This might seem unfamiliar to you now, but this was call forwarding in the early days. Here you would learn the top benefits of call forwarding.

From this basic answer machine, the world of Call Forwarding  https://en.wikipedia.org/wiki/Call_forwarding has developed into a multi-million-pound industry with features that could not have been conceived by the answer machine transcriptionist.

Would people have imagined the mobile phone and how missed calls can now be forwarded from your landline to your mobile, or vise-versa?

Even that technology has been superseded by the voice to text, voice to email, personal and virtual assistants and the multitude of numbers, hunt groups and channels that can now receive your missed calls.

Missed calls cost money

If you spend £100,000 on Marketing activities and those marketing activities generate 1000 calls, you could say that each call costs you £100. If you miss 20% of those calls, you could be throwing £20,000 away.  What is the solution to this problem?  

Good Call Forwarding services

Call Forwarding services now include having your own personal or virtual assistant. Call forwarding to SMS in a voice to text message service. Call forwarding to email includes having a computer listen to the message, and transcribe it to your email, showing you the telephone number too.

Within call forwarding there are options of numbers to receive your diverted calls.  Hunt groups, landlines, secretaries, assistants, and answer services around the globe can all answer your missed calls and handle your call forwarding needs.

Your call could be forwarded anywhere around the world and a message sent to you with the details of the call and the level of importance to return it. Call Forwarding Services save companies money and pay for themselves very quickly.

Having a Hunt Group means that your call is forwarded to a group of people. This reduces the chance of the call being missed and increases the opportunity to convert the sale from that call. Channeling calls to appropriate hunt groups means an increase in sales and profits.

International Call Forwarding

Having customers around the world can increase your phone costs. Having local numbers means that you are keeping the costs down for yourself and your customers.  Everyone appreciates companies that save them money. Call forwarding from the UK to your Spanish number could mean more customers in the UK are happy to call you. It also appears as if you are in the UK.

Having calls forwarded from your London number to your Liverpool office shows that you have a national presence and an office in a prime location in London can lead to increased sales opportunities.

Call forwarding through the Pandemic

How many times have companies started to work from home, then switched to the office, only to be told to self-isolate because staff have contracted or been in contact with Covid? Having call forwarding means that through all the transitions, you never miss a call.

There are so many reasons to have good call forwarding facilities built into your phone system if you haven’t got it now, it should be top of your New Years’ shopping list for your business.   

We can help you set up and manage your call forwarding workflow. It is so simple and fast; you will wonder why you have not done it sooner.

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