&noscript=1 />

Trends in Customer Service

A business should always innovate and adapt no matter how small it is especially in providing quality customer service. Customer Service is the delivery of service to customers before, during, and even after purchase. Moreover, it is so important that it could make a customer loyal to your business, or bad customer service can turn away hundreds of customers immediately. Keeping old customers loyal is easier than making new ones. In these changing times, businesses should look to trends in Customer Service to provide the best experience for their customers. Communication is vital in determining a business’ success and reputation.

The trends in customer service are shaping the challenge of how best to communicate with customers, this includes an increase in automation and digitization. Customers are expecting a seamless experience and here’s some of what you need to know as a business owner:

1) Chatbots – These make great information delivery systems but they can’t answer complex questions. Chatbots can reply instantly to a customer eager for basic information about your business and could save them the hassle of finding different pages about your business. Must have links to articles and a fully detailed FAQ Page.

2) Intelligent Self-Service Tools– Since Chatbots are very limited in providing answers, CSS or Customer Self Service allows your customers to fix the problem on their own through an automated task management system provided by your business.

3) Remote Customer Service – freelancing is growing and businesses should consider revamping strategy to access ‘global’ customer service. Hiring freelancers to be a Customer Representative Agent is not just financially smart but also provides customers the comfort to speak with someone they can easily relate to (i.e. culture, values, religion, language)

Innovation is continuous and businesses, no matter how grounded, should be able to prioritise the importance of providing the best customer service. Always let your customer’s welfare be your top priority and for sure, your business will grow successfully in the future.

Please share our technology with the world!

Sign up for our Newsletter

;

Verification / OTA Services

Verify YOUR identity on any WEB SITE - receive SMS to your email address!

Select Your Currency & Plan

  • £ GBP
  • € EUR
  • $ USD

Bronze

Starter
£ 1
00
month-to-month
  • Plan Per Number
  • 30 Inbound SMS
  • SMS to Email Address

Silver

Scale Up
£4
£ 2
50
month-to-month
  • Plan Per Number
  • 100 Inbound SMS
  • SMS to Email Address

Gold

Full Blast
£ 5
00
month-to-month
  • Plan Per Number
  • 250 Inbound SMS
  • SMS to Email Address

Bronze

Starter
1
20
month-to-month
  • Plan Per Number
  • 30 Inbound SMS
  • SMS to Email Address

Silver

Scale Up
5
3
00
month-to-month
  • Plan Per Number
  • 100 Inbound SMS
  • SMS to Email Address

Gold

Full Blast
6
00
month-to-month
  • Plan Per Number
  • 250 Inbound SMS
  • SMS to Email Address

Bronze

Starter
$ 1
40
month-to-month
  • Plan Per Number
  • 30 Inbound SMS
  • SMS to Email Address

Silver

Scale Up
$5
$ 3
50
month-to-month
  • Plan Per Number
  • 100 Inbound SMS
  • SMS to Email Address

Gold

Full Blast
$ 7
00
month-to-month
  • Plan Per Number
  • 250 Inbound SMS
  • SMS to Email Address

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Call Forwarding

Forward Calls & Messages direct to your Mobile Phone

Select Your Currency & Plan

  • £ GBP
  • € EUR
  • $ USD

Bronze

Starter
£ 3
00
month-to-month
  • Call Forwarding to any Device
  • Unlimited inbound/forwarded calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
£7
£ 4
00
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
£ 6
00
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
3
60
month-to-month
  • Call Forwarding to any Device
  • Unlimited inbound/forwarded calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
7
4
80
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
7
20
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
$ 4
20
month-to-month
  • Call Forwarding to any Device
  • Unlimited inbound/forwarded calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
$8
$ 5
60
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
$ 8
40
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Ultimate SuperPhone

Supercharged communications on your Smartphone

Select Your Currency & Plan

  • £ GBP
  • € EUR
  • $ USD

Bronze

Starter
£ 4
00
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
£7
£ 5
50
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
£ 7
50
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
4
80
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
9
6
60
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
9
00
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Bronze

Starter
$ 5
60
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Choose a number from 10,000+ cities

Silver

Scale Up
$9
$ 7
70
month-to-month
  • Everything in Bronze
  • Voicemail to Email
  • Profile Identity notifications

Gold

Full Blast
$ 10
50
month-to-month
  • Everything in Silver
  • Full Phone system features
  • Greetings, Busy Message, Hold music

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

ConXhub Business Suite

Connect, Collaborate, Communicate via your Smartphone

Select Your Currency & Plan

  • £ GBP
  • € EUR
  • $ USD

Bronze

Starter
£ 7
50
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Inclusive IM / SMS

Silver

Scale Up
£15
£ 10
00
month-to-month
  • Everything in Bronze
  • Voicemail2Email, Call Greetings
  • Profile Identity notifications

Gold

Full Blast
£ 12 month-to-month
  • Everything in Silver
  • Full Phone system features
  • activeQ, Widget, Recording, Reports

Bronze

Starter
9
00
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Inclusive IM / SMS

Silver

Scale Up
18
12
00
month-to-month
  • Everything in Bronze
  • Voicemail2Email, Call Greetings
  • Profile Identity notifications
Popular

Gold

Full Blast
14
40
month-to-month
  • Everything in Silver
  • Full Phone system features
  • activeQ, Widget, Recording, Reports

Bronze

Starter
$ 10
50
month-to-month
  • Unlimited (inclusive*) Calls
  • Inbound/Outbound Calls
  • Inclusive IM / SMS

Silver

Scale Up
$18
$ 14 month-to-month
  • Everything in Bronze
  • Voicemail2Email, Call Greetings
  • Profile Identity notifications

Gold

Full Blast
$ 16
80
month-to-month
  • Everything in Silver
  • Full Phone system features
  • activeQ, Widget, Recording, Reports

Add a Phone Number from your desired Country/City in Next Step

Compare Plans & View Phone Number Pricing:

Messaging Services

SMS using Alternate Phone Numbers

Select Your Currency & Plan

Under construction - Check back soon

Add a Phone Number from your desired Country/City in Next Step

View Phone Number Pricing:

Choose your Product & Plan