What We've Got...

I was asked to open our Annual conXhub conference with a presentation centred on “What We’ve Got”. Clearly, the focus was to be on what our technology currently looks like, and what we are promoting in the marketplace. This in itself is a huge topic, we have so much high-powered tech, it is incredible. However, the more I thought about the subject, the more I realised conXhub is so much more than its technology, and it is important to consider these aspects as well.

A Lean Mean Fighting Machine...

We have developed a World Class solution, in fact several world-class solution’s… sitting on infrastructure the AT&T and Vodafone’s of the world would love to have, and we have done it with a very lean team, not only that, but we have gone out and sold it to thousands of clients, bagged a whale, and are in the frame to start picking up major distribution agreements.

I make no bones about it, we are a seriously dangerous team, and we are about to get really stuck in!!!

One of the things I am proud of is that as a company everyone gets behind each other – it is a part of our culture that no matter position, length of service, or department, we all work as a TEAM.

Every day, I see this at large, Anton helping Pablo, Christian helping Gines, Pablo helping Alex….  And so on…

As new people come on board, and we grow, it is important to stay humble and remember it is only as a TEAM that a business can succeed… If just one part of the cog is broken, it will lead to issues in growth and success.

We Develop where others add Staff...

At our heart we are a software development house – I can site you numerous cases where ordinarily we would have needed additional staff, but instead we have developed a solution that circumvents that need.

Adding a phone number and routing for that number in a traditional PBX can take ages depending on the complexity… adding announcements, time conditions, queues or ring groups, voicemail etc, etc

With ACD our patented PBX, we can add numbers and full routing in less than 2 minutes, and when we are asked to add say 500 numbers like we were yesterday, it took just 20 minutes to provision the numbers and only another 50 seconds to activate them!!!

Another example, we noticed clients, regularly requesting changes to profile names – so we simply gave the capability to the client.

Finding solutions to blockages is what we do well…

We sleep at night - Non VoIP...

Talking of being able to stay lean, at its core conXhub is a proprietary Mobile Cellular solution – it sits over the top of mobile operators….

The day we moved away from VoIP, and moved all our customers to conXhub, was the day the support lines stopped ringing… And we didn’t need the volume of support staff anymore!

Why… with VoIP you have no control over the last mile…. 

Hell and sleepless nights can sometimes sum up the scenario when lines start failing due to third party internet issues – you really worry, when the client is a 10,000 patient Doctors practice – you don’t sleep well.

With VoIP there is no control over the last mile, and invariably calls hit quality and connectivity issues…

With cellular, we know its going to work 99.9999% of the time – Cellular was purpose built to handle calls and messages securely – we love it…

We utilise Freelancers...

We learnt to tap into the world of freelancers, they are an important part of our ambitions, and we couldn’t do without them…

Both Corey (Web design) and Rob (Marketing), fall into the Freelance category, but we also have freelancers like Mark in Canada who will jump in when needed to help solve an SQL issue, and Robat in London who will advise on our PPC, or Sheroze supporting our SEO…

We hire great people from all over the world, people with incredible skills & talent, and a desire to do well – you can learn more here: https://conxhub.com/posts/why-every-business-should-employ-freelancers/ 

Commitment to Succeed...

From freelancer to board director I see and feel huge commitment and belief in our success – it is critical.

You can have the best team in the world, but if the belief or desire is not there to win, forget about even starting.

To match the talent, we have a team of committed individuals

I want to single out Cristhian David….  Commitment over the last few months has been exemplary… I am sure he won’t mind me saying, but when he first joined us  his attitude was less than desirable, his whole self demeanour was deflated, and he spent most of his life eating and playing computer games. We, actually, terminated his employment, but he turned his life around got re-hired and is one of this year’s highest achievers.

An Inspirational Advisory Board...

Dream BIG, Work Hard, Stay Focused…. And surround yourself with Good People –

We have done that, we have an exceptional team supporting us in the background, but I must single out Steve Cahill, a superior senior executive, busy as hell & where his time is precious. I am grateful every day to have him on our team, and grateful for the sacrifice he makes to support me, my colleagues and conXhub.

And Nick Muir who has only just joined us, originally on the advisory board, but quickly moved when it became evident he could plug the very important gap in our organisation as MD/CEO – he has slotted in magnificently, and it’s like he’s been with us years, not just a few months.

All our own equipment...

From day one, we have made sure not to be reliant on any one single supplier – it is in our DNA. We have had servers collecting dust for years, on a just in case basis… it has cost us, but it has been worth it,

About 18 months ago the unthinkable happened and a major server farm went up in flames – it took thousands of servers down with it, and tens of thousands of businesses. We had alternate servers located elsewhere, and we managed to get our major clients up and running within 30 minutes and the rest 20 minutes later… you can call us lucky, some companies took weeks to recover, and some never recovered their data at all.

This disaster made us look again at our recovery strategy.

Now we have brand-new state-of-the-art infrastructure, that even with a disaster of this magnitude, we will not drop a call or lose a message: we will simply manage it within our cluster and ring-fence the problem area, until fixed.

We have multiple suppliers...

Over 30 years of telco experience and strong solid relationships with many of the world’s leading telco suppliers – gives us scalability, best pricing and amazing flexibility… across Numbers, Calls and SMS.

No single point of failure and ability to mix and match for best quality.

Even the biggest suppliers have issues, and service can fail – in our case we fail over to next in line

We run a quality first practice, identifying best routes and utilising the closest nodes between caller, supplier and recipient – all in all we have a very slick system, that will only get better.

We have OPPORTUNITY...

Everyone has heard of SWOT…  For me the single most important aspect of a SWOT analyses is OPPORTUNITY, you can improve strengths, overcome weaknesses & handle threats, but if you don’t have OPPORTUNITY, shut shop now! 

We have opportunity to the moon and back…

Opportunity is about potential sales, size of market place… if you want to open a restaurant, open it in the middle of a town or city, not at the top of a mountain… for us, we have opportunity coming out of our ears, not only with multiple sectors, but across countries and continents – This is what has kept me going all these years, the knowledge that the opportunity for conXhub, has no ceiling!

We are Kings of Numbering...

Phone Numbers are sooo important – the world hasn’t quite woken up to that fact yet, but it will… what you can do with phone numbers, especially when you have many of them, is just amazing… have a number for literally every part of your life to enable separation and control… Dating, work, selling online, online verification and so on.

Years ago I moved our filing numbering system to names… it took just a few hours to realize what a  huge mistake this was and reverted immediately.

Almost everything in our lives is based on numbers, your floor at a hotel, your room number, your passport number, your NIE or national insurance code, TV channels and so on…. so for those that want to try to move away from phone numbers – good luck!!!

Unlimited numbering...

Whether you are an entrepreneur with multiple businesses, or a company with international customers and needing multiple virtual office numbers – we have you covered…

  • New or existing
  • Landline or mobile
  • National or International
  • We offer numbers from 10,000+ cities across 64 countries and growing

As for unlimited, as of 2 days ago, one of our clients had 40,149 (Forty Thousand)  phone numbers sitting on 165 Mobile Phones…. They added 472 numbers yesterday alone! Whatever quantity of numbers you need, conXhub has you covered!

Multiple pieces of IP...

We have secured multiple Patents & IP:

  • Cellular multi-numbering
  • Landline Cellular
  • SMS2Email
  • ACD – PBX
  • Group Based Messaging
  • VSAT Dongle
  • Mobile Multi-CallerID

… and another 14 in the pipeline, with many more to come as we develop even more technology.

Kaizen...

Culturally, we follow KAIZEN the art of continual improvement, and if something is not right we´ll work to perfect it.

Male-Figth-Phone

Soo much tech...

From our world-class infrastructure, through our ACD PBX solution to our activeQ system, we are swimming in amazing technology, which you can enjoy today… but a business is far more than just its technology: its culture, its people, its ambition and so on, account for so much of what it has and is – what has your company got?

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