What is Cloud PBX and how will it help my business?

What is Cloud PBX

Telephony technology is the most important part of business communications. If you get this working well, your customers and prospects can contact you any time and sales will increase.  If you get it wrong, you will lose business and competitors will take customers from you.  Knowing what is cloud PBX could help your business grow and take customers from others that do not understand what is cloud PBX.

Do you want to know what is cloud PBX?

There are several great features that phone solutions offer. If you know what features you want, you will learn what type of phone solution will work best for you, and fulfill your needs.

Learning what is Cloud PBX will help you to decide if this is the best solution for your business, so, first, what is cloud pbx?

When you hear the term “Cloud” it means that the software you are using is from an app and hosted on multiple servers based around the world. Spreading out the data storage provides additional security in case one server breaks, or there are internet connection problems in one location. Data is stored in multiple servers and different types of operational data is stored in different places. When you access the central hub of data from the Cloud, all servers are working together, but are also independent in case one is slower, or broken, so you still have all the data that you need, all the operations are working, and often faster than if you were reliant upon just one server.

Connection to the Internet is essential for Cloud based work, since you are connecting different servers and softwares from different locations. Having a consistent internet connection is crucial to many businesses, even more so if you are operating from the cloud.

Having a server room in your office also means more expensive hardware, and cooling systems for your business. If you are reliant on on-premises hardware, and services, then you also need technicians, technology and room to manage these support systems.

Cloud phone solutions provide solutions at a higher grade or specification than you could ever get with in-house solutions. So, what is cloud PBX? It is a cloud based, cheaper, faster, telephony solution that reduces costs for your business and allows people to access the phone system from anywhere.  During times of remote working, knowing what is cloud PBX means that your workforce can maintain operations from their home, or in case you need to move offices.

Having enterprise grade phone solutions for a small business means that you are always connected to your business and your customers, and understanding what is cloud pbx improves your communication with your most vital resources; your customers and your colleagues.

What is cloud pbx?

We know what Cloud means, so let’s take a quick look at what PBX means.

Private Branch Exchange is a telephone solution that is like the landline phone solutions that have been the foundation for communication for years. conXhub is an example of a cloud-based PBX phone solution that offers features that are synonymous with VoIP telephony, like call recording, call divert, IVR Solutions and multi-person usage. Having SMS2Email and SMS2Portal through conXhub means that you can bulk SMS clients, or send them messages and they can reply to you if they do not want to speak. These features that are usually only available on VoIP are also available on Cloud PBX and Mobile PBX phone solutions.

With conXhub your Private Branch Exchange is on your mobile phone, connected to your data plan, so that means that you also have unlimited access to calls, SMS and other features, meaning business communication is from your mobile.

Traditional PBX versus Mobile PBX

Understanding what PBX was traditionally shows you how far it has developed when you know what is cloud PBX today.  Traditional desk phones are plugged in to the wall, receive calls and data through the copper wires in the ground or overhead and require a lot of hardware in the offices where they are used. The hardware and labour associated with original PBX means that it is dying out and getting used less, due to the benefits of what is cloud PBX.

Using traditional PBX means desks, office rental, handsets and phone systems, a lot of cables, wires and servers to set up the systems. The PBX phone system required a room where it is controlled and the servers store the data from the calls. They were all on-premises systems that required people to set up and people to use on the same premises.  So what would happen if the office was closed, or if the office must be moved? One of the many benefits of what is cloud PBX, is the ease of using it from anywhere, without the additional costs of technicians and extra hardware.

The set up costs, hardware costs and the costs of setting up back up solutions means that the initial investment in traditional PBX phone solutions forces business owners to ask what is cloud PBX?

During the pandemic of 2021 people were forced to work from home, and if the business they worked for only had traditional PBX solutions, there were a lot of calls missed, business opportunities lost and revenue reduced.

With companies expanding overseas or expanding into multiple satellite offices the question of what is cloud PBX continues to be discussed in boardrooms of companies needing to save money and to expand their workforce.

Understanding what is cloud PBX means that instead of buying a desktop phone, you can give a member of the team a mobile phone, and as long as it is internet-enabled with the appropriate software downloaded on to it, Cloud PBX solves the problem of communicating from anywhere.

More people enjoy the hybrid working solution since 2021. Some days at home, others in the office, others from a remote office or from different meeting locations. This method of working defines what is cloud PBX. Flexibility, reduced costs, reduced requirements of hardware and resources, and the ability to take a business call, from any country in the world, anywhere in the world.

Subscribing to conXhub offers the same service and features as traditional PBX, but clearly shows you the benefits of what is cloud PBX. Offering services like call divert, call routing, IVR solutions, value for money and cheap international calling, through a mobile device reduces costs and increases efficiency. Due to the benefits of what is cloud PBX, there are no expensive and labor-intensive set up processes or machinery to install and maintain. Simply download the app, to your mobile, connect your number and start seeing the immediate benefits of what is cloud PBX.

What is cloud PBX on Mobile?

There is traditional PBX, a plugged in phone, connected to the phone systems by cables and through ports in the wall.  There is VoIP PBX which requires a stable connection to the internet to ensure calls are consistently connected and data packets are not lost. Then there is Mobile PBX, which requires a mobile phone and connection to Mobile data to work.

Comparing what is cloud PBX to VoIP PBX shows users that Cloud PBX offers more features and flexibility. VoIP requires connection to the internet, or WiFi routers. This limits where you can use the service. Obviously it is better than traditional PBX because the VoIP PBX solution can be used from anywhere there is internet connection, but there are limitations to that, because Home Wifi has a range of around 5 meters, and office Wifi has a limited range too. Connecting to WiFi for calls also means that the connection must remain stable, if the connection drops, so does the call, and the voice on the call becomes robotic or simply stops.

VoIP PBX requires Wifi or Ethernet connection to the Internet so the user can make calls or make video presentations. It also requires a VoIP Enabled phone, a dedicated IP Address and a software program to make calls. The user must be connected to the Internet and remain connected during the phone call with a stable and consistent connection.  How often does your home internet drop or become unstable? Especially with so many gadgets linked to the Internet at homes today.

VoIP PBX is often office-based with phones connected to the office internet, so the calls are on the office IP Address and securely recorded and stored on office hardware. The benefits of what is cloud PBX means that you are not restricted to the office environment or that dedicated IP Address. Freedom to work from anywhere used to be a perk of some jobs, but in 2023, it is a requirement for all jobs that need customer communication.

There are differences between VoIP PBX and what is cloud PBX. All cloud-based telephony uses VoIP but not all VoIP are on the Cloud. The VoIP systems require on-site, in office hardware to process and route calls, whereas the Cloud based solutions complete this functionality remotely.

What is Cloud PBX compared to Hosted PBX?

Hosted PBX is like outsourcing your phone communications to another business. They host your servers and provide your telecommunication solutions. Should you wish to scale, up or down, you must consult your provider and possibly pay a premium to implement the changes. There are add-ons like extra servers, extra ports, extra seats booked to the hosted solution which have extra costs for the set up and usage.

Knowing what is cloud PBX means that you will understand the freedom it brings to scaling up, or down. You can activate another App on a device and add that device to your solution from a click of a button, so there is no need for additional seats or contracts or support services. Adding new numbers or users is simply clicking a few buttons within the App and using the service. There are often no additional costs associated with it, other than the cost for the download.

Being connected in real-time to secure data centers via the internet and through the cloud speeds up the scaling process and is one of the many benefits of what is cloud PBX. All your numbers in your account are linked to your app, so call queuing, call IVR processes, call transfers and other essential functions of what is cloud PBX are instantly available through the cloud-based app.

Some of the many benefits of what is cloud PBX:

Cost:  What is cloud PBX?  It is cheaper.  With no hardware and software costs, no set up fees and no need for cables and wires the cost of implementation and usage is greatly reduced. Users download an app to their mobile device and the central user of that app connects each individual user to the account, making what is cloud PBX a much cheaper solution.

Connectivity: What is cloud PBX? It has greater coverage. Moving away from office-based work allows workers to work from anywhere, and to connect to your telephony through their mobile phone. No longer any need for desks, or even for internet connection. It can all be done through the Cloud and through Mobile Data.

Scaling: What is cloud PBX? In the past you might need to buy additional handsets or headsets. There would be more cables and a technician needs to come to install the system. This got replaced by VoIP and now it has been further removed by what is cloud PBX. If you want to add someone, simply download the app and you are done. No hardware, headsets, IT support or additional costs, it is all done through the App.

Call Quality: What is cloud PBX? VoIP calls through the Internet can have downtime or call lagging. Calls can be broken and become robotic, based on the connection and stability of the line. The call quality defines what is cloud PBX by having crystal clear communications over the mobile network, so as long as the mobile connection remains strong, which it is in more locations than internet, call quality will be improved.

Call Features: What is cloud PBX? Adding features to your old PBX landline service took a long time to implement and cost extra to apply to your account, one of the benefits of what is cloud PBX are the features that can be added at a touch of a button to each user account, and often for free or inclusive in the month-by-month contracts. The standard features that you have come to expect from your VoIP supplier are readily available through cloud PBX, making what is cloud PBX even better and more resilient for your business communications.

Flexibility: What is cloud PBX? Adding International calling, on the move reception and work-from-anywhere telephony to your business infrastructure shows a key benefit of what is cloud PBX. There are no set up costs or time needed. Simply turn on your mobile phone and you are ready to go demonstrating the power of what is cloud PBX.

Safety: What is cloud PBX? Internet phones can be hacked, or taken over by someone hacking into your servers or your IP Address based solution. A Cloud based solution works with multiple servers across multiple networks, on an encrypted solution. Using your mobile phone means that it is more private offering further benefits to what is cloud PBX.  It puts your Safety First.

Choosing your PBX

Now you know what is cloud PBX, what are your next steps?  Go to the conXhub website or to your App store and review conXhub app for a comprehensive guide to what is cloud PBX. The support team is readily available to answer any questions that can not be reviewed through the app or the reviews and FAQs on the website.

Understanding what is cloud PBX and how it applies to your business will save you money, time and effort, allowing you to focus on what is more important and drive your business forward.

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