Monitor & view all aspects of your communications
Detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call centre supervisors five years ago.
ConXhub captures 16 points of data for every call giving you deeper insights into your call analytics.
Capture recordings & metadata from every call to measure & improve your campaigns, including who called, the dialed number, call duration, held time, and more!
You can gain actionable insights by generating reports about your campaigns from our dashboard or your own application using our Management APIs.
Whether you are working in the office or remotely, having a dashboard which shows the live status of every agent is critical.
Check who are on calls & view against calls in the queue. See call duration, time between calls and who is logged off or on a break.
Instantly see which calls are in your queue. Enable prioritisation for certain calls & put them to the top of the list.
Watch agents 'fight' to answer calls & change a Blue Dot to Green - we call that Gamification.
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We offer some of the most comprehensive & user friendly reports available. See analytics, Call Data Records, Agent performance and more all in one place.
Yes – you can select date ranges
Yes – all data can be shown on a screen
Yes – If your plan allows, we supply MFID II call recording & you can simply find the call in the call data records and click the recording icon to listen.
Yes – simply select the data you want and the format.
In addition you can have the system auto send data every day to your email