Big Four firm PwC is ditching desk phones for mobiles in its latest efficiency drive.
By the end of the summer (2018) all PwC offices will have scrapped landlines, adopting a “mobile-focused” approach which reflects a bigger global shift away from stationary telephones towards handheld devices.
A spokesperson for PwC said: “With landline usage falling rapidly, we believe that a more mobile-focused policy is a more efficient way of working and supports our people’s increasingly flexible working style more effectively.”
“It is all about changing working practices – staff are a lot more agile and flexible. They may be working for clients or working from home. And offices are now more open-plan, and with hotdesking the use of landlines is something we just don´t do anymore.”
Ditching landlines is a misnomer though – the physical lines are being ditched but the landline numbers are very much a key feature of future telecoms, they have simply been moved to the cloud, saving on installation, maintenance and the need for on-premise equipment to control them.
In fact RIPTec are on target to deliver over 1 million landline numbers to clients in the next 12 months alone.
Simply ditching a landline in favour of a mobile phone is only part of the story – a mobile phone with a single SIM number lacks all the convenience that even the original landline and PBX switchboards used to provide, but by adding landline numbers to the mobile phone they gain every advantage.
Corporate office numbers, Regional and International numbers as well as personal Direct Dial numbers can all be incorporated into the mobile service, giving the user even greater control than they had via their original desk phone.
Even more exciting is the fact that users can actually use their own personal mobile phones, with no need to carry a second mobile phone, keeping their personal mobile number private at all times and with business related calls filtered across the companies billing.
ConXhub is the worlds only non-VoIP multi-number mobile solution, allowing users to have as many phone numbers on their mobile phones as they need and the ability to use them on the fly whenever and wherever all at the highest HD call quality.
ConXhub is integrated with a´Corporate Grade´ PBX switchboard, giving companies a huge array of functions and features to control their inbound call routing, including; time of day routing, ring groups, music on hold, call queues, conference lines, announcements, call recording and Voicemail to email.
The PwC move is an important step change, giving employees increased flexibility, by not tying them to a single desk position. They are providing users with a company mobile and a VoIP / SIM based service to manage call flow.
Even more advanced services like ConXhub already exist to enhance the end user experience, improve efficiency and reduce costs even further by engaging with BYOD / CYOD schemes and incorporating all forms of communication including IM, SMS, Web Chat and Conferencing whilst incorporating CRM, Queues, Call back lists and calendars.
The next few years are going to be very exciting as companies of all shapes and sizes utilise these new mobile communication technologies which in turn will allow them to offer improved flexible working and remote working opportunities for their employees.