Privacy Policy

We want you to be confident in the personal information and other data about you that we hold and use – this summary is for you to be able to understand this in a clear and concise way.

Why does Riptec need my personal Information?

We only gather information that will allow us to provide you the best service possible or that we are required to do so by law or regulations. This information may also be used to sometimes send you offers but we will always give you the ability to opt out of these at any time (for example, via unsubscribe links in email or text marketing). You can also contact our support team to change your preferences at any time.

Below are the type of things we use your personal information for:

  • To verify you as a customer/user (either as a business or a user) as well as to detect and prevent fraud
  • Onboarding you and understanding which of our services you’re using
  • Communicating updates to you about our services as well as network maintenance that might affect our services provided to you
  • Allowing you to create an account with us to manage the service and keep track of usage
  • To get a better understanding of you as a customer via emails, including offers we know you’d be interested in given your use of our services

How do you keep my information safe?

Your personal information is treated in the same way we treat our own data – with the upmost security and respect. We have strict procedures and controls in place to ensure that it is properly protected. We expect this same high level of care from all of our third party providers (those that provide services to us) too.

More details can be found below in the following sections.

Privacy FAQs

When and what personal information do you collect about me?

This varies – you might be signing up for our service, or you might just be showing interest in joining us. We’ll collect only the information that we believe is required to satisfy your intent.

Some of this information includes:

  • Contact details about you, your company and employees
  • Payment information including your credit/debit card
  • Details of the services that you’ve used, purchased or shown interest in, including when and how you use them

Examples of when this information could be collected include: registering or purchasing a service from us, when you set up your account, download and use our apps, browse or visit our website or enter any promotion.

Why do you collect personal information from me?

We need to know and keep certain information about you so that we can, for example:

  • Manage your account with us
  • Provide you with services and support that you request
  • Collect payment from you for these services
  • Send important information about your account and our services
  • Keep you up to date with our latest offers and understand what you are interested in
  • Detect, prevent and protect both us and our users against fraud and cyber attacks
  • Comply with any legal and regulatory obligations that we have

If you’d like more details on why and how we collect your personal information then please have a look at our full Privacy Policy below.

Is my data shared with anybody else?

We sometimes use third parties to perform services on our behalf or to provide service directly to you. An example of this is our payment processors – they manage our payments as well as carrying out fraud checks to protect us and our users.

We never share your data with a third party for advertising or any other purpose that isn’t directly linked to the services that we offer.

If I think the personal information you hold about me is incorrect, how do I get you to change it?

Simply contact our support team and they will assist you in correcting or updating your personal information,

How do I adjust my marketing preferences?

All such communication that we send to you will include unsubscribe links. Alternatively, you can contact our support team and they will be able to modify your preferences.

Our Privacy Policy

We’ve written this privacy policy in clear English to help you understand how we use your information and your rights that are connected to this information. Any questions regarding this policy can be sent to our support team.

This privacy policy was updated on 24thDec 2018 and reflects changes in data-protection laws. We will tell you if change this policy, and you can always contact our support team for more information.

Please read this policy carefully as it provides you information on how we collect and process your information through your registration, use and interaction with our services (which includes our websites and apps).

Our services are not intended for use by children, however we will still process, retain and share information relating to children if they use our services in the same way that we do from all other users.

This policy applies even if you’re not one of our registered users and you interact with us as part of our business or if you provide us with information about somebody else as required in relation to our service. Examples include:

  • Use of our services when they are paid for by somebody else
  • Interacting with any promotion, survey, trial or prize draw
  • Contacting our support team
  • Making general enquiries about our services

This policy doesn’t apply to:

  • Information about our employees or shareholders.
  • Third party companies or organisations using your information to offer relevant online advertisements to you (eg. where they advertise our services and use cookie, tag and/or other technology).
  • Where there are links on our website or within our services to other third party websites, services, products, social media etc This policy does not apply to how such parties use your personal information. Please review their privacy policy before providing them with your information

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Why do we have a privacy policy?

We are under a legal obligation to inform you of what personal information we are collect about you, what it is used for and why. There must be a good reason for our use and you your rights regarding this information should be presented to you. You have the right to know what information we hold about you, to request a copy of this information and to ask us to modify or remove it.

This privacy policy explains what we do (or may do) with your information in a variety of circumstances, including:

  • When you express an interest in our service
  • When you sign up to our service
  • How we protect ourselves, our service and our users from fraud and other threats
  • When providing you with the service itself including billing
  • How we use it to market our services that we think will interest you

We always need a legal basis for anything that we do with your information. We usually rely on one of three reasons for this.

  • Performance of our service as requested by you – You have requested or signed up to a service from us, and as such we are entitled to process your information to provide you with that service and also to bill you for it
  • Our legitimate interests – We make this decision having assessed whether our use of your information (or the use by a third party that we contract with) would be fair and without overriding your right to privacy. An example of this would be to prevent fraud or other threats against us, our service or our users. We do not use your information for activities where our interests are overridden by the impact on you unless we have your consent (which you may withdraw) or are otherwise required/permitted to do so by law.
  • To comply with our legal or regulatory obligations – We may be required by law or regulation to process, retain and share your information

How do you access and update my information?

Information we hold about you can be viewed, requested and/or edited either directly within our service or by contacting our support team. Once we have processed your request we’ll be in touch with further details.

While we will always assist you with your request, we may refuse if we believe that by carrying out your request it would have a negative effect on others or the law prevents us from doing so.

All such requests are free of charge however we may reject requests if they are repetitive, excessive or if you don’t have the right to ask for the information.