We want you to be confident in the personal information and other data about you that we hold and use – this summary is for you to be able to understand this in a clear and concise way.
We only gather information that will allow us to provide you the best service possible or that we are required to do so by law or regulations. This information may also be used to sometimes send you offers but we will always give you the ability to opt out of these at any time (for example, via unsubscribe links in email or text marketing). You can also contact our support team to change your preferences at any time.
Below are the type of things we use your personal information for:
Your personal information is treated in the same way we treat our own data – with the upmost security and respect. We have strict procedures and controls in place to ensure that it is properly protected. We expect this same high level of care from all of our third party providers (those that provide services to us) too.
More details can be found below in the following sections.
This varies – you might be signing up for our service, or you might just be showing interest in joining us. We’ll collect only the information that we believe is required to satisfy your intent.
Some of this information includes:
Examples of when this information could be collected include: registering or purchasing a service from us, when you set up your account, download and use our apps, browse or visit our website or enter any promotion.
We need to know and keep certain information about you so that we can, for example:
If you’d like more details on why and how we collect your personal information then please have a look at our full Privacy Policy below.
We sometimes use third parties to perform services on our behalf or to provide service directly to you. An example of this is our payment processors – they manage our payments as well as carrying out fraud checks to protect us and our users.
We never share your data with a third party for advertising or any other purpose that isn’t directly linked to the services that we offer.
Simply contact our support team and they will assist you in correcting or updating your personal information,
All such communication that we send to you will include unsubscribe links. Alternatively, you can contact our support team and they will be able to modify your preferences.
We’ve written this privacy policy in clear English to help you understand how we use your information and your rights that are connected to this information. Any questions regarding this policy can be sent to our support team.
This privacy policy was updated on 24thDec 2018 and reflects changes in data-protection laws. We will tell you if change this policy, and you can always contact our support team for more information.
Please read this policy carefully as it provides you information on how we collect and process your information through your registration, use and interaction with our services (which includes our websites and apps).
Our services are not intended for use by children, however we will still process, retain and share information relating to children if they use our services in the same way that we do from all other users.
This policy applies even if you’re not one of our registered users and you interact with us as part of our business or if you provide us with information about somebody else as required in relation to our service. Examples include:
This policy doesn’t apply to:
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to deal with your concerns before you approach the ICO, so please contact us in the first instance.
We are under a legal obligation to inform you of what personal information we are collect about you, what it is used for and why. There must be a good reason for our use and you your rights regarding this information should be presented to you. You have the right to know what information we hold about you, to request a copy of this information and to ask us to modify or remove it.
This privacy policy explains what we do (or may do) with your information in a variety of circumstances, including:
We always need a legal basis for anything that we do with your information. We usually rely on one of three reasons for this.
Information we hold about you can be viewed, requested and/or edited either directly with