Multiple telephone identities are the foundation. Around that foundation, conXhub gives you the tools to manage, route, monitor and extend your communications.
activeQ is an intelligent to-do list for calls. It brings together missed calls, follow-ups, transfers, leads and call lists into one place — ready to be worked through from your mobile.
Missed calls, transfers, the conXhub widget, CSV imports, .tel-enabled sources and the activeQ API can all feed your call list.
Every pending call is brought together in a single view, so agents know exactly who needs calling and why.
Numbers are stored and presented in the correct format, reducing mis-dials, bad connections and wasted time.
Agents can work their activeQ directly from the conXhub mobile application, wherever they are.
Your conXhub numbers aren't just for voice. Where SMS is supported, use your virtual and GSM numbers to send and receive messages while keeping your communications tied to the identity you choose.
Bring conXhub into the browser your team already works in. See incoming calls, accept them, transfer them, create activeQ tasks and manage call history without leaving your desktop.
View the number dialled, caller details, IVR selection and wait time before accepting a call.
Multiple agents can see the queue in real time. The first agent to accept takes the call.
Transfer an accepted call to another agent, group, external number or an agent's activeQ.
Add a number directly from the widget, choose the agent, profile, notes and even when the call should be made.
When a call enters the queue, available agents see it immediately. They can see who's accepted it, which calls are waiting and which have priority. It turns call handling into a fast, visible, coordinated workflow.
conXhub turns your communications into useful business information. Understand call volumes, missed calls, response times, agent activity and performance — without relying on guesswork.
See what's happening now — call volumes, queues, missed calls, activity and agent availability.
Understand individual and team performance, including calls handled, response times and activity.
Analyse call patterns and trends to identify opportunities to improve customer service and operational efficiency.
Whether you're managing one person or a distributed team, conXhub gives you the visibility to understand how your communications are performing.
Behind every conXhub number is a powerful business communications engine. Build call flows that respond to time, availability, caller choice and your business rules.
Customer calls your published business number.
Apply IVR, time-of-day, availability, priority and destination rules.
Route to an agent, group, mobile, external number or voicemail.
Give callers a professional first point of contact with automated greetings, menus and routing options.
Move calls between people, teams, mobile numbers and external destinations without losing the conversation.
Keep callers in an organised queue rather than simply sending them to voicemail or losing the call.
Give important callers multiple ways to reach the right person, wherever they are.
conXhub combines sophisticated call routing and PBX functionality with the mobility of the cellular network. Your business can operate a professional phone system while your people use the phones they already carry.
When communications matter, managers need more than a call log. conXhub provides the tools to record, monitor and support live conversations — helping teams improve while calls are happening.
Record calls for quality control, training, dispute resolution and compliance requirements.
Supervisors can listen to live conversations and understand what's happening across the team.
Speak privately to an agent during a live call without the customer hearing the conversation.
Give supervisors a way to coach agents in real conversations without interrupting the customer experience.
Review conversations and identify patterns, opportunities and areas where your team can improve.
Maintain a clear record of communications and give managers the visibility they need to manage distributed teams.
Because conXhub is mobile-first, your team can stay mobile while management retains the visibility, control and oversight expected from a professional business communications platform.
conXhub puts multiple business and personal numbers on the mobile phone you already use. Choose the identity you want to present when you make a call — while conXhub handles the network and call delivery behind it.
Add as many numbers as your business needs and use different identities for different customers, markets, teams or purposes.
conXhub can use the cellular network rather than relying exclusively on VoIP, providing a different approach to mobile business calling.
Use VoIP connectivity where it makes sense, giving businesses additional flexibility for calling, routing and integrations.
conXhub's GSM-based multi-numbering technology enables businesses to put multiple calling identities onto the mobile device, combining mobile connectivity with the functionality normally associated with a business phone system.
Choose the billing model that works for your business. Keep calling predictable with all-inclusive plans, or pay only for what you use with transparent pay-as-you-go pricing.
A predictable approach for businesses that want their communications costs controlled and easy to budget.
Pay for the calling you actually use, making it ideal for variable traffic, occasional calling and international use.
Understand the cost of calling different destinations before you make the call.
Give administrators visibility over calling activity and expenditure across users and numbers.
Add numbers, users and calling capability as your business grows without changing the underlying platform.
Whether you make a handful of international calls each month or run a high-volume communications operation, conXhub gives you a choice of how your calling is billed.
conXhub doesn't have to sit on its own. Connect calling, messaging, customer data and workflows with the tools your business already uses — from a browser widget to APIs and AI.
Connect conXhub with AI-driven workflows, applications and services to extend what your communications platform can do.
Bring calling and call management directly into the browser, including activeQ and inbound call handling.
Add messaging capability to your communications workflow and keep more customer interaction in one place.
Push calls into an intelligent call to-do list from systems, widgets, transfers and other sources.
API access allows developers and technology partners to connect conXhub calling capabilities with their own applications, workflows and business systems.
Use the tools you need, integrate the systems you already have and build new workflows around the communications your business depends on.
A conXhub number can be much more than a number that rings a phone. Build intelligent inbound call flows that decide where calls go, who answers them and what happens when nobody does.
Apply your rules before the call reaches the destination.
Guide callers through menus and route them to the appropriate person, team or service.
Hold callers in an organised queue and distribute calls according to your rules.
Change call handling according to business hours, weekends, holidays or other schedules.
Route calls to alternative destinations when the first person or destination is unavailable.
Your customer doesn't need to know who is available, where they are or which device they are using. conXhub handles the routing behind the number.
Employees can remain mobile while the business retains the structure, routing and control normally associated with a traditional PBX.
From a single user to a multi-agent operation, build call flows around the way your business actually works.
conXhub lets you add as many business and personal numbers as you need to your mobile phone — then choose which identity you want to present when you make a call.
Keep business, personal, project and customer-facing identities separate without carrying multiple phones.
Select the number you want to present before making a call. The recipient sees that identity.
Your communications stay with you on the mobile phone you already carry.
Your existing mobile number doesn't disappear. conXhub adds another layer of identity around it.
conXhub can use the cellular network to deliver calls through the mobile device, providing the benefits of mobile connectivity while giving the user control over the identity presented to the recipient.
conXhub also supports VoIP calling, giving businesses another way to originate and manage calls across their communications infrastructure.
conXhub turns the mobile phone you already carry into a multi-identity communications device — without requiring you to carry a different phone for every number.
conXhub combines patented GSM technology with VoIP capability to give businesses a fundamentally different way to make, receive and manage calls — from the mobile phone they already use.
conXhub's patented GSM technology allows calls to be made through the mobile cellular network, combining the reliability of GSM calling with the flexibility of multiple identities and business-grade call management.
conXhub also provides VoIP calling, giving businesses the ability to use internet-based communications alongside mobile-network calling. One platform, multiple ways to connect.
From the number you present to the person you want to reach, conXhub provides the infrastructure to originate, route and terminate calls across global destinations.
Simple calling plans with bundled usage and predictable costs.
Only pay for the calls you make, with flexible usage-based billing.
Terminate calls to destinations around the world.
Manage identities, routing, billing and call activity together.
conXhub brings together the mobile network, VoIP and global telecommunications infrastructure behind a single communications platform — giving businesses control over how they call, what number they present and how every call is managed.
