Multiple telephone identities are the foundation. Around that foundation, conXhub gives you the tools to manage, route, monitor and extend your communications.
activeQ is an intelligent to-do list for calls. It brings together missed calls, follow-ups, transfers, leads and call lists into one place — ready to be worked through from your mobile.
Missed calls, transfers, the conXhub widget, CSV imports, .tel-enabled sources and the activeQ API can all feed your call list.
Every pending call is brought together in a single view, so agents know exactly who needs calling and why.
Numbers are stored and presented in the correct format, reducing mis-dials, bad connections and wasted time.
Agents can work their activeQ directly from the conXhub mobile application, wherever they are.
Your conXhub numbers aren't just for voice. Where SMS is supported, use your virtual and GSM numbers to send and receive messages while keeping your communications tied to the identity you choose.
Bring conXhub into the browser your team already works in. See incoming calls, accept them, transfer them, create activeQ tasks and manage call history without leaving your desktop.
View the number dialled, caller details, IVR selection and wait time before accepting a call.
Multiple agents can see the queue in real time. The first agent to accept takes the call.
Transfer an accepted call to another agent, group, external number or an agent's activeQ.
Add a number directly from the widget, choose the agent, profile, notes and even when the call should be made.
When a call enters the queue, available agents see it immediately. They can see who's accepted it, which calls are waiting and which have priority. It turns call handling into a fast, visible, coordinated workflow.
conXhub turns your communications into useful business information. Understand call volumes, missed calls, response times, agent activity and performance — without relying on guesswork.
See what's happening now — call volumes, queues, missed calls, activity and agent availability.
Understand individual and team performance, including calls handled, response times and activity.
Analyse call patterns and trends to identify opportunities to improve customer service and operational efficiency.
Whether you're managing one person or a distributed team, conXhub gives you the visibility to understand how your communications are performing.
Behind every conXhub number is a powerful business communications engine. Build call flows that respond to time, availability, caller choice and your business rules.
Customer calls your published business number.
Apply IVR, time-of-day, availability, priority and destination rules.
Route to an agent, group, mobile, external number or voicemail.
Give callers a professional first point of contact with automated greetings, menus and routing options.
Move calls between people, teams, mobile numbers and external destinations without losing the conversation.
Keep callers in an organised queue rather than simply sending them to voicemail or losing the call.
Give important callers multiple ways to reach the right person, wherever they are.
conXhub combines sophisticated call routing and PBX functionality with the mobility of the cellular network. Your business can operate a professional phone system while your people use the phones they already carry.
Add the numbers you need, choose the identity you want, and take your business communications with you.
Talk to conXhub →A different way to communicate. Pigeon gives you a human-readable identity instead of handing out your phone number — with private messaging, calls, video and more.
Multiple telephone identities on the mobile device you already have.