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Most VoIP operators offer redundancy and failover at their end, but you are still vulnerable to internet outages at agent desks, be it in offices or remote locations.
Disruptions have a huge impact
Cost-effective
Using conXhub’s cellular solution as a backup can be a cost-effective solution compared to investing in redundant internet connections or backup systems.
Increased flexibility
Call centres can use conXhub’s cellular solution as a backup for remote workers or as a temporary solution while waiting for their internet connection to be restored. This can provide increased flexibility and agility in responding to unexpected situations.
Improved customer experience
With conXhub’s cellular solution as a backup, call centres can avoid dropped calls and poor call quality, which can lead to a negative customer experience. This can help maintain customer satisfaction and loyalty.
Easy to implement
ConXhub’s cellular solution is easy to implement and does not require any additional hardware or equipment. This can provide a quick and easy backup solution for call centres in case of an internet outage.
conXhub’s cloud phone systems are designed to work seamlessly over the mobile cellular network, making them impervious to internet or electrical outages. In addition, conXhub’s proprietary technology enables easy mirroring of your existing phone system setup, ensuring a smooth transition to the backup system during a crisis.
You can choose to supply smartphones to your agents or work on a bring your own device (BYOD) basis, and conXhub works equally well on either, keeping your agents’ phone numbers private. You can add all or a select set of agents to the system and only pay for what you use. Your existing outbound phone numbers can be added on set up, or even at the point of disaster, allowing agents to simply continue dialling from their mobiles.
For inbound calls, setting up call forwarding for each of your numbers to one of conXhub’s “Interim Numbers” ensures a seamless transition. conXhub manages the rest, so your agents can get back up to speed within seconds of an outage.
In summary, conXhub’s cloud phone systems offer an effective backup solution for call centres during a crisis. The proprietary technology works seamlessly over the mobile cellular network, and the system can easily mirror your existing phone setup, making the transition to the backup system quick and easy.
