Cloud Phone Services

Cloud Phone System Service.

A cloud phone system, also known as a cloud-based phone system or virtual phone system, is a phone system that is hosted in the cloud rather than on-premises. This means that the system’s hardware and software are managed and maintained externally via an internet connection. A main component of a cloud phone system is a PBX (Private Branch Exchange), a private telephone switching system used by organizations to manage incoming and outgoing calls.

The conXhub phone system uses state-of-the-art technology to deliver best of breed services, functions and features, whatever size of business you are.

Features

Do Not Disturb (DND)

The ability to forward all calls to voicemail or another phone number, and prevent incoming calls from ringing.

Emergency number dialing

The ability to dial emergency numbers such as 911/999, even if outgoing calls are otherwise restricted.

Virtual extensions

The ability to create virtual extensions for remote workers or employees who don’t have a physical phone on site.

Custom greetings

The ability to record and use custom greetings for different times of day or different types of calls.

Call waiting

The ability to put a call on hold and answer another incoming call.

Voicemail

The ability to leave a message when the intended recipient is unavailable.

Music on hold

The ability to play music or a pre-recorded message for callers who are on hold.

Follow-me

The ability to have calls forwarded to multiple devices, such as a cell phone or home phone.

Mobile integration

The ability to make and receive calls on a mobile device using a business phone number.

Caller ID

The ability to see the phone number and/or name of the person calling.

Call forwarding

The ability to forward calls to another number or extension, either immediately or after a certain number of rings.

Call routing

The ability to route calls to different departments or extensions based on various criteria, such as time of day or caller location.

Conference calling

The ability to host a conference call with multiple participants.

Unified messaging

The ability to access voicemail, email, and other messages from a single interface.

Call recording

The ability to record calls for training or quality assurance purposes.

Call history

The ability to view a list of recent calls, both incoming and outgoing.

Call transfer

The ability to transfer a call to another person or department.

Call parking

The ability to put a call on hold and then pick it up from another phone or extension.

Call queuing

The ability to put calls on hold in a queue until a representative is available.

Call blocking

The ability to block incoming calls from certain numbers or area codes.

Time-based routing

The ability to route calls based on the time of day or day of the week.

Custom hold music

The ability to play custom music or messages for callers who are on hold, to promote products or services, or provide information.

Find Me/Follow Me

The ability to route calls to multiple phone numbers, either simultaneously or in sequence, until the call is answered.

Interactive Voice Response (IVR)

The ability to provide callers with a series of prompts to navigate through a menu of options.

Call analytics

The ability to monitor and analyze call data, such as call volume, wait times, and call duration.

Directory assistance

The ability to provide callers with a directory of extensions and departments.

Auto-attendant

An automated voice menu that greets callers and directs them to the appropriate person or department.

Call screening

The ability to listen to a caller’s message as it is being recorded and decide whether to answer or let the call go to voicemail.

Whisper coaching

The ability for a supervisor to provide coaching or advice to a representative during a call, without the caller being able to hear.

Barge-in

The ability for a supervisor to join a call between a representative and a customer to provide assistance or intervene if needed.

Real-time call monitoring

The ability to monitor calls in real-time, either for training or quality assurance purposes.

Custom hold music

The ability to play custom music or messages for callers who are on hold, to promote products or services, or provide information.

Integrations

The ability to integrate with other business systems, such as CRM software or helpdesk systems, to provide a seamless experience for customers and employees.

Online portal

The ability to manage the phone system, including adding or removing phone lines and configuring features, through an online portal.

Call centre features

Additional features designed specifically for call centres, such as agent login and logout, call prioritization, and reporting.

OMNI Features

Omnichannel functions, where customers can interact with a company through multiple channels, such as phone, email, chat, social media, and SMS

Features

OMNI Features

“OMNI” typically refers to an omnichannel function, where customers can interact with a company through multiple channels, such as phone, email, chat, social media, and SMS

Multi-channel routing

The ability to route incoming interactions (such as calls, emails, and chats) to the appropriate agent, regardless of the channel used by the customer.

Interaction history

The ability for agents to view a customer’s interaction history across all channels, to provide personalized and efficient service.

Automated email responses

The ability to automatically respond to common customer inquiries via email, such as password resets or order confirmations.

Customer analytics

The ability to analyze customer data across all channels to provide insights into customer behavior and preferences, and to enable personalized service.

Unified agent desktop

A single interface that allows agents to view and manage interactions from multiple channels.

Social media monitoring

The ability to monitor and respond to customer inquiries and feedback on social media platforms such as Facebook and Twitter.

Voice-to-text transcription

The ability to transcribe voicemails and phone interactions into text, to allow for easier management and analysis of customer interactions.

Choose Your Plan

Bronze

£15.00/ pm*

Unlimited Inbound/Outbound Calls
Standard PBX features
Inclusive IM/SMS

Silver

£18.00/ pm*

Everything in Bronze
Pro PBX features
Greetings & Groups

Gold

£23.00/ pm*

Everything in Silver
Extended set of PBX features
activeQ, Widget, Recording, Reports

* excludes Virtual Phone Number starting at £3.00pm

FAQ’S

What is a cloud phone system?

A cloud phone system is a phone service that is hosted on the internet, allowing users to make and receive calls from anywhere with an internet connection.

What are the benefits of a cloud phone system?

A cloud phone system offers several benefits, including increased flexibility, scalability, and cost savings. It allows businesses to easily add or remove phone lines and users as needed, and to access advanced features like voicemail-to-email, call routing, and virtual assistants.

How does a cloud phone system work?

A cloud phone system works by hosting the phone service in the cloud, meaning the physical hardware is located off-site.

What internet speed do I need for a cloud phone system?

Whilst other services will require you to have a fast internet connection, conXhub is Mobile First technology, with no requirement for a separate internet connection, as calls through conXhub will piggyback over the mobile cellular network.

How does conXhub's cloud phone system work?

conXhub’s cloud phone system is a fully hosted, cloud-based PBX phone system that provides advanced features such as call routing, auto-attendants, voicemail, and more. It can be accessed and managed through an intuitive online portal or mobile app.

Can I keep my existing phone numbers with conXhub's cloud phone system?

Yes, you can easily port your existing phone numbers to conXhub’s cloud phone system. This ensures continuity of service and avoids any disruptions to your business operations.

How many users can I have on conXhub's cloud phone system?

conXhub’s cloud phone system can support any number of users, from small businesses to large enterprises.

What kind of call quality can I expect from conXhub's cloud phone system?

conXhub’s cloud phone system delivers high-quality, HD voice calls that are crystal clear and free from any distortion or interference.

How secure is conXhub's cloud phone system?

conXhub’s cloud phone system is built on a secure, enterprise-grade platform that uses advanced encryption and other security measures to protect your communications and data.

What kind of support is available for conXhub's cloud phone system?

conXhub provides 24/7 customer support for its cloud phone system, with knowledgeable and friendly representatives available to assist with any questions or issues.

How much does conXhub's cloud phone system cost?

conXhub’s cloud phone system is priced affordably, with flexible plans to suit businesses of all sizes and budgets. Pricing varies based on the number of users and specific features required.

How easy is it to set up and use conXhub's cloud phone system?

conXhub’s cloud phone system is designed to be easy to set up and use, with an intuitive online portal and mobile app. You can quickly customize the system to suit your specific needs, and easily manage it from anywhere, at any time.

Cloud Phone System Service.

Features

Do Not Disturb (DND)

Emergency number dialing

Virtual extensions

Custom greetings

Call waiting

Voicemail

Music on hold

Follow-me

Mobile integration

Caller ID

Call forwarding

Call routing

Conference calling

Unified messaging

Call recording

Call history

Call transfer

Call parking

Call queuing

Call blocking

Time-based routing

Custom hold music

Find Me/Follow Me

Interactive Voice Response (IVR)

Call analytics

Directory assistance

Auto-attendant

Call screening

Whisper coaching

Barge-in

Real-time call monitoring

Custom hold music

Integrations

Online portal

Call centre features

OMNI Features

Features

OMNI Features

Multi-channel routing

Interaction history

Automated email responses

Customer analytics

Unified agent desktop

Social media monitoring

Voice-to-text transcription

Choose Your Plan

Bronze

£15.00/ pm*

Silver

£18.00/ pm*

Gold

£23.00/ pm*

* excludes Virtual Phone Number starting at £3.00pm

FAQ’S

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