In the fast-paced world of digital consulting, responsiveness, agility, and seamless team collaboration are non-negotiable. Yet, many small and medium-sized consulting firms find themselves grappling with inefficient communication systems that limit their growth potential. At conxhub.com, we’ve witnessed firsthand how modernizing communication infrastructure can catalyze significant performance breakthroughs. In this case study, we explore how a UK-based digital consulting firm harnessed our mobile PBX solution to overcome communication bottlenecks and achieve new levels of operational efficiency.
The Challenge: Fragmented Communication and Remote Work Dilemmas
When we first engaged with Catalyst DCS, a boutique digital consulting firm, they were wrestling with communication inconsistency. With a growing team of consultants working remotely across Europe, they faced issues such as dropped calls, an over-reliance on personal mobile numbers, and a lack of centralized call management. Team leaders found it challenging to track client communications, creating a potential risk to both delivery quality and client satisfaction.
Internal collaboration also suffered. Without a unified platform, consultants were using a patchwork of tools—emails, messaging apps, and individual phone lines—to communicate. This fragmentation not only slowed down project coordination but also created friction during knowledge transfer and onboarding.
Our Approach: Introducing ConXhub’s Mobile PBX
Catalyst DCS needed a solution that was flexible, scalable, and designed for dispersed digital teams. We recommended our mobile PBX solution—a cloud-based telephony system that transforms any mobile device into a fully equipped business phone.
Implementation began with a needs assessment. Working closely with their leadership team, we mapped out a communication blueprint suited to their high-touch consulting model. From there, we rolled out the PBX configuration in three stages: team onboarding, integration with existing CRM software, and training for administrators and end-users.
The Results: Better Communication, Stronger Team Collaboration
Within two weeks of deployment, Catalyst DCS reported noticeable improvements. Every consultant received a dedicated business number with direct routing through the mobile PBX system. No more blurred lines between personal and professional communication channels. Missed calls dropped by 85%, and response times improved across the board.
More significant, however, was the shift in team collaboration. With centralized call logs, call transfer features, and integrated voicemail-to-email, team members could work more cohesively. Collaboration between departments—especially between sales, operations, and client-facing consultants—became more fluid, reducing silos and creating a more responsive service delivery fleet.
Managers gained real-time oversight into incoming and outgoing calls, helping them identify coaching opportunities and client escalations faster. As a result, client satisfaction scores rose by 22% after the first quarter of implementation.
Lessons Learned and the Road Ahead
This project affirmed a crucial insight: in digital consultancy, the effectiveness of your communication system is directly tied to your client engagement and internal efficiency. Technology alone isn’t the game-changer—it’s how you align that technology with your business processes and people. Catalyst DCS’s success was driven by their willingness to rethink communication from a strategic standpoint and embrace a solution tailored to agile, remote teams.
They continue to expand their usage of the mobile PBX system, adding new features such as group conferencing and CRM click-to-call integration—further closing the loop between sales efforts and delivery excellence.
Conclusion
Small and growing consulting firms cannot afford to treat communication as an afterthought. As Catalyst DCS demonstrated, a modern, mobile-first PBX system empowers better service, tighter team collaboration, and greater operational control. At conxhub.com, we are proud to partner with forward-thinking firms ready to scale up and serve more clients—without dropping the calls that matter most.
Explore the mobile PBX solution today and take the first step toward transforming your digital consultancy into a connected, client-centered powerhouse.
