Why is conXhub unique?

Picking the right call centre software for your business is critical.

conXhub offers a cloud-based call centre solution designed to help businesses from 10 agents to thousands, whether office or remote based.

One of the key features of conXhub is its ability to enable businesses to use mobile phones as the core of its business phone system.

Whether your agents are office based, remote or a mixture, conXhub Mobile First, cellular technology, provides the perfect solution.

conXhub cloud-based call centre solution is designed to help businesses of all sizes

Flexibility: Using mobile phones in an office environment can offer greater flexibility to employees. They can easily move around the office and still be reachable by phone, without being tied to a desk or landline phone.
Collaboration: Mobile phones can facilitate collaboration within an office environment. Employees can quickly and easily communicate with each other, share information, and coordinate work using their mobile devices.
Convenience: Using mobile phones as part of a business communication solution offers convenience and flexibility. Employees can make and receive business calls from anywhere, at any time, without being tied to a physical office or landline phone.
Mobility: Mobile phones allow employees to be mobile and work on the go. This is particularly useful for businesses with field employees or remote workers.
Cost-effective: Using mobile phones as part of an office communication solution can be cost-effective, particularly for small businesses. It eliminates the need to install and maintain a physical phone system and associated hardware.
Increased productivity: Mobile phones can increase productivity by allowing employees to stay connected and respond quickly to calls and messages, even when they are away from their desks.
Integration: Mobile phones can integrate with other communication tools and software, such as instant messaging and video conferencing, to create a comprehensive communication solution within the office environment.

Partnering with conXhub can provide you with a reliable and profitable opportunity to expand your business while offering your customers a cost-effective and efficient communication solution.

Check out the BENEFITS of using Cellular over VoIP

Better call quality

Calls made through cellular networks generally have better call quality than those made over VoIP, as they are not dependent on the quality of the user’s internet connection.

More reliable

Cellular networks are more reliable than VoIP, as they are not as susceptible to issues with internet connectivity or power outages.

Better coverage

While VoIP services may struggle to provide coverage in remote or rural areas, cellular networks are often designed to provide coverage across a wider geographical area.

More privacy

Cellular networks offer more privacy than VoIP services, as calls are generally encrypted and more difficult to intercept or hack.

Lower cost

Cellular phone services can often be more cost-effective than VoIP services, as they don’t require additional equipment or software, or eat into a user’s cellular data plan.

Greater mobility

With cellular phone services, users can make and receive calls from anywhere with cell coverage, while VoIP services often require a stable and fast internet connection.

Ease of use

Cellular phone services are often simpler and more user-friendly than VoIP, as users can simply dial a phone number as they would with a traditional landline phone.

No need for internet

With cellular networks, users don’t need an internet connection to make or receive calls, which can be particularly useful in areas with limited or no internet access.

Better security

Cellular networks often have stronger security measures in place than VoIP services, which can be vulnerable to hacking, phishing, and other cyber threats.

All the usual PBX features plus specialist ones:

PC Widget Integration

Agents can receive call notifications on phones or PC – notifications show caller details, and number dialled plus profile name. They can also be set as a priority to go to the top of the queue list with priority colour coding.

Reports & Stats

16 points of data are captured for every call, giving you the opportunity to create and manage any report you require. The platform provides call analytics tools that allow businesses to track and analyse call activity, including call volume, duration, and outcomes.

Manage Agents & Groups

Easily set up new contracts, add numbers, add groups and manage agents. Add as many agents as required, only pay for what you need. Agents can be set to receive calls, directly or via notifications.

Less Staff Turnover

Discover why ConXhub is #1 for Staff Retention in the Call Centre Industry. Sick of staff churn & constantly re-training staff? conXhub frees staff from their desks. Allow movement around the office & freedom to leave it & work remotely from home, a business hub or simply while on the move.

Perfect Call Quality

Unlike VoIP because we use Mobile technology – you won’t suffer with “dropped calls” & you’ll also enjoy crystal clear quality, whether in office or remote agents. Important for increasing sales & being understood clearly.

activeAgent Technology

Our activeAgent dashboard gives you a real-time perspective of what your agents are doing, whether it’s how long they have been on a call, attending a management meeting or simply at lunch.

Every call has 16 points of data, giving you the most comprehensive set of stats available.

Virtual Phone Numbers

conXhub has one of the largest inventories of Virtual Phone numbers, offering numbers from over 10,000+ cities around the world – most numbers can be set up and running within minutes.

CRM Integration

Screen pop contacts on inbound calls and use your CRM to make calls. Make notes in real time and use to create call lists.

Increased convenience, cost savings, mobility, integration, and productivity.

conXhub provides a complete communication solution that is cloud-based, flexible, and cost-effective, allowing call centres to manage their communication processes more efficiently. conXhub’s call routing, recording, and analytics features enable call centres to optimize their operations and improve customer service quality. conXhub’s integration capabilities with CRM systems, virtual numbers, and other software tools make it a comprehensive communication solution that can be customized to meet the specific needs of any call centre. More importantly, conXhub’s mobile first technology allows agents to make and receive business calls across mobile phones, providing greater flexibility, security and productivity.