In the digital world we live in, having multiple communication channels is vital to stay ahead of others, and to remain in contact with those who are important to you. Keeping your business life and your personal life separate is also important for digital security and peace of mind. A Virtual Phone Number protects you. You don’t want to share your personal number with people, and you don’t want people accessing your personal data and personal social media accounts. It is hard to stay in touch with people, boost your sales, promote yourself and your business and at the same time, protect your personal data.
This is where a virtual phone number is very helpful.
Virtual Phone Number for Your Mobile Phone
A virtual phone number protects your personal data because businesses, customers, advertisers, and other people who are not in your social circle only know your virtual number. A Virtual phone number is not the same number as you use for your friends, family, and online verifications. If you share the phone number that you use for your online banking, you are increasing the risk that your personal finances will be hacked.
- A virtual phone number protects your personal data
You are a busy person, living a busy life, and you want to have the best work-life balance that you can. A Virtual Phone Number gives you a better work-life balance, by segmenting work and personal. If your work number rings, you can divert it to someone else, or set up call forwarding. If your personal number rings, you know that it is friends and family, and you want to answer it. If you know exactly who has your number and who has your Virtual Phone Number, you know who is calling you and when, and how important that call is.
- A Virtual Phone Number gives you more balance
If you have specific jobs in your life, or specific purposes, you can assign a phone number to them. A Virtual Phone Number gives you control over life events. If you are looking for a new job, only give the employers your Virtual Phone Number. So they are not calling your personal number, and if it rings, you know it is about a job. If you are single, give out your Virtual Phone Number, so if it rings, you know it is a date, and if the date goes badly, you can easily change that number.
A Virtual Phone Number gives you more control.
There are several benefits to having a Virtual Phone Number, so let’s take a closer look into what a Virtual Phone Number is, and why it is beneficial for you to have one.
What is a Virtual Phone Number?
A Virtual Phone Number is a cloud-based telephone number assigned to a cloud, so it is not geographically located, and it can be used for voice calls and SMS messages from a virtual number that is not assigned to a phone or location. Landline numbers are geographically located with 0208 for example being the London Code, a virtual number might look like a regular number, but it is not assigned to a location. A Virtual Phone Number is assigned to people remotely, so it is not limited by location. You could have a London Number on your phone, but you could be in Barbados.
The opposite is true too, you could be on the beach in Barbados using your London number, so people think you are at work, when you are really on holiday, or living in a second home. A Virtual Phone Number is perfect for overseas calling to be used for calling or receiving calls so you can work anywhere.
A Virtual Phone Number can be used for business or personal usage. Your whole business team could have different virtual numbers, or they could all use the same number and be programmed into that number to all receive calls at the same time. If the device that the number is on has access to the internet, it can have a virtual number and mask the location of users.
A Virtual Phone Number can be used through any device that has access to the internet, so it can be from phones, laptops, tablets, phones, offices, or any device, in any location, that has access to the internet. This opens possibilities for remote workers, people working from anywhere, and quick expansion of business.
A Virtual Phone Number can be added to any device connected to the internet and then can be used to send SMS messages or make and receive calls. If you are hiring a lot of staff, or you have salespeople on the road, or you want a work-from-home team, you can buy multiple virtual numbers quickly and cheaply and they can be operational in minutes.
A Virtual Phone Number is much more scalable than ordinary numbers, or landline and mobile numbers, because more people can connect to the same virtual number faster, or more virtual numbers can be purchased. Businesses can easily buy sequential numbers to give to their staff and make it look like they have more employees. They can buy vanity numbers like 0800 CALL ME NOW (0800 2255 63 333) or vanity numbers like 0208 08080808 that are easy to remember.
A Virtual Phone Number offers more flexibility and more options than regular landline or mobile numbers.
What are the features I can expect when using a Virtual Phone Number?
Since a Virtual Phone Number is assigned to a device over the internet, all the best features of a VoIP phone solution can be added to your number quickly. Everything that you would expect from a top VoIP solution is available on your mobile phone through your Virtual Phone Number.
- Call forwarding
- Call routing
- Call recording
- Call transcription
- Voicemails
- Voicemail to SMS and email
- Call blocking
- Caller ID
- Ring groups, waterfall ringing, direct transfer.
- Call queuing and a programed IVR
All the standard features and much more are available through a Virtual Phone Number on your mobile phone.
Some key differences for your Virtual Phone Number
Your Virtual Phone Number is tied to an internet source and not to a fixed landline or carrier. The connection is wireless, so you have more flexibility and opportunity to use it remotely.
Your Virtual Phone Number can be used from anywhere in the world, but it also shows people that you are local to your target area. If you want a Manchester number, because you want to do business in Manchester, but you are calling from India, buying a Manchester number will help to increase your connectivity in that city.
Your Virtual Phone Number can be accessed from multiple devices, you are not limited to a single handset.
Your Virtual Phone Number can have multiple users at the same time, with connection going to hunt groups, or to different agents in a waterfall process, or to people at the same time and whomever answers it first wins that call.
Your Virtual Phone Number can be separated from personal use, therefore giving you more data protection and more privacy. If you always use your personal number, you are risking your data integrity and sharing your personal number with too many people.
Hardware and costs are reduced by using a Virtual Phone Number. You simply download the app to your phone, there is no need to buy headsets, or additional hardware, software, and devices. No need for extra desk space, and no need for anything extra to support your calls, it is cheaper and more efficient.
All the features of a call center phone solution are in your pocket. By using your Virtual Phone Number, you have a call center in your pocket, with all the best features plus the added bonuses of flexibility and security.
How does it work?
A Virtual Phone Number works the same as any VoIP phone solution. It sends and receives data packets over the internet. The conversation is broken down into packets, which are sent in order down the internet lines from one connected end user to the other, and reassembled when they get to their target.
VoIP lines have difficulties connecting 100% of the time, but using a Virtual Phone Number on your mobile device and over the mobile networks gives you much better call quality.
If you have ever made a call through Skype, WhatsApp, Viber, or conXhub, you are using a virtual number and using the technology.
Features with your Virtual Phone Number
Just as a call center using VoIP technology, a Virtual Phone Number has the same technology available with it.
- Call Routing and IVR Technology
Your calls can be routed to anyone who has a mobile device, or who is connected to your virtual number through the same app. You can have multiple users on the same app, with each person’s number set in sequence to receive the call if you or the next person misses it.
Setting up an IVR is simple with your Virtual Phone Number. You can programe your Virtual Phone Number to divert calls after pressing one to that team and 2 to the next.
You can pre-record your IVR message as a detailed self-service menu with all the options for each department in your company. You can also set your IVR up as a marketing tool, so your captive audience are listening to marketing messages whilst they wait.
- Call Queuing
Just as a VoIP call center tells you what number you are in the queue, using a virtual number connected to your phone solution gives you the same ability. You can manage workflows and call flows better. Your customers appreciate your feedback and like to know where they are in the queue.
- Call Monitoring
With your Virtual Phone Number, you can monitor calls, listening in to other calls and have a master controlling account that can pull call recordings or listen live to calls. This is your call center solution in your pocket.
- Call Analytics
Just as call center software analyses calls for average handling time, right party contacts and call outcomes, with dispositions, your Virtual Phone Number can do the same.
- Integration and expansion.
Your Virtual Phone Number can be integrated with your CRM solution, your SMS solution and other business processes so that your business continues to communicate smoothly and efficiently.
With easy integration to CRMs, Loan Management platforms, social media marketing channels, call center solutions, workflow applications and much more, your Virtual Phone Number easily fits into your business operations.
Summary of benefits for your Virtual Phone Number
A Virtual Phone Number is EASY to install, and even easier to use.
With a simple download and navigation of a dashboard you can set up numbers, dialing solutions and much more.
The dashboard of your Virtual Phone Number supplier will show you how to route calls, call, receive, control, analyse, record, and much more for every phone call coming in to and out of your system.
Your Virtual Phone Number can be used for SMS and SMS2Email support. It can be used for voice and non-voice communication.
Your Virtual Phone Number can be connected to your CRM solution and therefore integrated with marketing campaigns, email sends, and linked to customer accounts.
You can have your Virtual Phone Number identify clients for you and where they are calling from and what they are calling about. If each product has a different Virtual Phone Number, you know what every call is about due to the number being used.
Your Virtual Phone Number can be connected to marketing and social media campaigns so when the phone rings you know where that call originated from.
Your Virtual Phone Number can be assigned to your VIP Customers first. If you give your VIP Customers a dedicated hotline straight through to their relationship manager, they will feel more valued and spend more money with you.
Your Virtual Phone Number can be linked to transcription services so you can have detailed AI Analysis of your calls.
There is so much more a Virtual Phone Number can do over a regular phone number, you have so many more options.
Get your Virtual Phone Number from conXhub today!
Buying through conXhub means you get the best numbers, vanity numbers, business, or personal numbers plus you best to access the best mobile technology for your Virtual Phone Number. There are different prices for your Virtual Phone Number depending on which country you want your number for. If you want a mobile phone number, a landline number, a geographically defined number, or an undefined number, we have the numbers you are looking for.
