Hey there, agency champs! If you’re running a digital agency, you know how important communication is. But when it comes to using platforms like conXhub, we’ve noticed agencies often misunderstand how to make the most of the tools available—especially when juggling multiple clients or campaigns. That’s why we’re here today: to walk you through some of the most common misconceptions and show you step-by-step how to fix them. Let’s roll!
Misconception 1: “I Can’t Manage Multiple Numbers at Once”
This is probably one of the biggest myths we hear. Digital agencies often worry that they’ll need several devices or SIM cards to manage numbers for different clients. But here’s the scoop: conXhub is built for multi-account functionality. You can manage multiple phone numbers from a single device—and switch between them effortlessly.
How to fix it: Sign into your conXhub dashboard, go to ‘Numbers’, and add new virtual numbers as needed. Assign each number to a specific client or campaign. Done and dusted!
Misconception 2: “It’s Too Complicated for My Team”
We get it—tech overload is real. But conXhub is designed to be easy, even if your team isn’t full of tech wizards. The platform is intuitive and doesn’t require any complicated installations or equipment.
How to fix it: Start with a small team rollout. Use the built-in tutorials and in-app guidance—we’re basically your supportive teammate, right there in your pocket. And remember, our support team is just one message away if you hit a bump.
Misconception 3: “I Must Stick to One Number Per User”
Nope! With conXhub, users can toggle between several numbers without logging out or changing phones. This means your team can handle support, sales, and client-specific calls all in one place.
How to fix it: Enable multi-account mode for your users and assign them specific roles. They can then act on behalf of different brands or clients depending on the task at hand.
Misconception 4: “Call Quality Suffers on Digital Platforms”
Many agencies are used to traditional phone lines and worry that internet-based calling will be glitchy. But conXhub uses high-quality VoIP tech that’s built with stability and clarity in mind.
How to fix it: Ensure your team has a stable internet connection—Wi-Fi or 4G works great. Then, set your app preferences to prioritize voice quality under ‘Settings’. You’ll find the clarity surprisingly crisp.
Misconception 5: “There’s No Way to Track Performance”
Managing multiple clients means tracking communication performance. Some folks think you can’t do that with virtual phone systems. That’s not the case with conXhub.
How to fix it: Use the built-in analytics dashboard to get real-time insights into call durations, missed calls, and user performance. You can also export data to share reports with clients or adjust resource allocation more strategically.
Putting It All Together
ConXhub isn’t just a phone app; it’s a communication powerhouse made for digital agencies. With multi-account flexibility, user-friendly design, and robust analytics, your agency can streamline operations and offer top-tier service to clients more efficiently than ever.
Still not convinced? Check out how other digital agencies are thriving with conXhub. Read our customer stories and see real-world examples of agencies just like yours taking control of their communications.
