Entrepreneurs wear many hats, and keeping every part of the business running smoothly can be a challenge—especially when it comes to providing top-notch customer service. At conxhub.com, we’re seeing more founders take advantage of technology to not only keep up with customer demands but to thrive. In today’s case study, we’re sharing how a UK-based eCommerce startup revolutionised its support operations with conXhub’s AI Call Logging technology.
Meet the Business: BoltBasket
BoltBasket, a fast-growing online retailer, was gaining traction quickly among busy professionals looking for curated tech gear. But as orders increased, so did customer service calls. The founder, Laura, and her small team were quickly overwhelmed with managing call logs, taking notes, and tracking customer interactions. They needed a better way to handle it—without hiring an entire support department.
The Challenge: Manual Call Logging Was Slowing Them Down
Their previous system relied on team members manually taking notes during or after calls. This not only took time, but often resulted in incomplete records and inconsistent follow-ups. Critical customer information was getting lost in the shuffle, leading to delays, missed opportunities, and a shaky customer experience during a time when every interaction mattered.
The Solution: conXhub’s AI Call Logging
That’s when Laura turned to conxhub.com. She booked a free consultation and learned how AI Call Logging could work behind the scenes to automatically record, transcribe, and categorise all customer calls in real time.
In less than 48 hours, BoltBasket migrated to conXhub. Now, every call is automatically documented, associated with the relevant customer, and easily searchable. It was a no-brainer—we helped them integrate the system with their existing CRM, so there were no major changes in their workflow—just massive improvements in how they handled support.
The Impact: Time Saved and Happier Customers
In the first month using conXhub’s AI Call Logging, BoltBasket saw:
- 40% reduction in average customer resolution time
- Fewer missed details during calls
- Faster onboarding for new team members with access to full interaction histories
More importantly, Laura now had peace of mind. She could focus on growing the business instead of combing through messy notes or chasing inconsistent call logs. Her customers noticed the difference—and so did her reviews.
Final Thoughts: Your Support Team’s Secret Weapon
Every growing business hits that tipping point where old methods stop working. If you’re scaling fast and want to stay ahead with a lean, efficient team, AI-enhanced tools are your competitive edge. With AI Call Logging from conxhub.com, your customer conversations become assets instead of burdens.
Ready to level up your customer service? Book your free consultation today and let’s talk about how we can help your business scale smarter.
