Managing high-volume communication across global teams can stretch even the most seasoned BPO managers. One mid-sized outsourcing firm recently turned to conXhub’s BPO solution to streamline their call workflows—and the results were game-changing.

The Challenge: Disjointed Call Channels

A UK-based BPO servicing North American ecommerce brands was losing time and reporting dips in customer satisfaction due to fragmented communications across outdated PBX systems. Multiple teams couldn’t merge calls or share real-time data, leading to delays and frustrated clients.

The Solution: Switching to conXhub

After evaluating several providers, the operations director chose conXhub’s mobile-first BPO solution for its flexibility, fast deployment, and smart call routing. Their reps now manage multiple numbers from a single device—without SIM swaps or clunky software.

The Outcome: Efficiency Up, Costs Down

Within 30 days, first-call resolution improved by 22%, and call handling efficiency rose across shifts. Clients noticed. Fewer dropped calls and faster resolution earned repeated praise—and the team reduced telecom costs by 35% without changing team size.

Ready to drive tangible improvements like this? Get started with conXhub—your modern BPO solution for agile, client-focused communication.