Adapting to remote work has brought both flexibility and new challenges for customer service teams. One European SaaS company, facing missed calls and inconsistent response times, turned to conXhub to overhaul its communication approach. The result? A measurable 30% boost in client satisfaction within three months.

Problem: Fragmented Communication Across Devices

The client’s support agents were juggling multiple platforms—mobile phones, desktops, and tablets—with no centralized system. Calls were being missed when agents worked from different locations, and follow-ups were delayed, frustrating both customers and internal teams.

Solution: Implementing conXhub’s Multi-Device Access

By adopting conXhub, the team unified their communication channels through one platform that provided Multi-device Access. Agents could now seamlessly switch between devices without losing call history or customer context. Supervisors gained real-time visibility into call performance, further improving quality control.

Results: Improved Efficiency, Happier Clients

Within the first 90 days, the team reported a 40% reduction in missed calls and a 30% rise in positive customer feedback. With greater flexibility and real-time connectivity, the team was better equipped to serve clients across time zones and shifts.

Is your remote customer service team struggling to stay connected? Let us show you how conXhub can transform your communication. Contact us for a demo.