With customers demanding quality, crystal clear communication, and voting with their feet when they receive bad service, it is more important than ever to give your best to your customers. Customers have experienced VoIP communication for years, and are frustrated by the bad connection, and the poor-quality telephone experience. They are looking for an alternative to VoIP. They are turning to businesses that offer better communication channels, better quality phone calls, and better-quality customer service.
Throughout the Pandemic, businesses learned how to operate from remote locations (and with mobile technology) but the problems with VoIP and internet-based communication persisted, causing problems for both employees and customers. Some people working from home could not connect to the telephone solution, others suffered from low bandwidth, and more phone calls were dropped or disconnected due to poor technology and bad service. Now we have moved to a hybrid working model, employees need the flexibility of a better phone solution that allows them to work from anywhere and always offer the best connection on calls – mobile technology.
With no restrictions on movement, more businesses are attending events, going to face-to-face meetings, and expanding their sales teams so they can grow their business through the recession. A phone call is now more valuable than it has been, and businesses cannot afford to miss calls, drop calls, or offer a call back when the internet has a stronger connection. Mobile technology is better than internet phone solutions, with better connectivity, flexibility, and call quality. Businesses can make and receive more calls through their mobile phones.
The recession means tightening belts and budgets and maximizing every opportunity to make money and engage with new customers. Businesses need a mobile phone solution that is cost-effective, does not require additional hardware, and offers increased connectivity, so employees are always available, on a clear line, to speak to customers. Maximizing your mobile phone is better than a landline or an internet connection, as you can answer calls on your mobile in bad weather and when the internet is down. True flexibility in communication comes from better mobile technology.
Offering better Mobile technology and improved communications puts all your VIP Customers first.
If you want to be better, here are 5 reasons why you should choose conXhub for your communication.
- Easy Set Up
VoIP phones require an internet connection, a back-up connection, computers, headsets, and technical support to help set up the telephone solution for your employees. When the office is closed, or when employees are out of the office, they need to use their personal mobile phones that are not connected to call recordings and phone metrics. The internet can be intermittent, reception can cut out, WiFi connection must be within meters of your router, and both parties must have a stable connection. There are well-documented problems with VoIP communication, especially around the connection, jitter, lagging of the speech, and calls dropping. Do these problems happen when you are speaking to someone on your mobile phone?
Downloading the app for conXhub takes seconds. Contacting customer service, and buying a UK number, an American number, or a local number in the region where you make and receive the most calls takes a few more seconds. Within 5 minutes, you have all your calls recorded and directed to your mobile phone. You are making crystal clear calls through your mobile phone in minutes.
If you want to add people to your account, they simply download the app, give their mobile number to conXhub, and they join your account. Anyone connected to your account can receive the incoming calls to your business number within minutes. Downloading the app to a mobile phone that the users are familiar with means less technical support, no additional hardware, no extra costs, and the new phone line can be set up in seconds.
There is no easier phone solution than conXhub.
- Zero Down Time
The internet goes down, you lose connection, your bandwidth can be intermittent, and you can lose electricity. How often does your mobile phone go down?
The internet requires you to be connected by LAN Cable or by WiFi to your local router and local internet service providers. This has its limitations and restrictions. Moving all communication to your mobile phone reduces or removes these limitations.
Your mobile phone is connected to the mobile network rather than the internet, using your free minutes you can make free calls through the mobile network and experience faster, clearer conversations with no downtime and no jitter. The better the quality, the better your business connections.
Even your overseas calling sounds like you are speaking to someone just down the road, with zero downtime and top-quality connection, conXhub is a great choice.
- Saves Money
Your internet calling requires a computer, cables, headsets, desk space, office chairs, and so many more resources than simply downloading an app to your mobile device and making calls within minutes from your free minutes on your mobile plan!
You can buy a local UK or USA number for as little as a couple of dollars and have local calls at local rates within minutes. With monthly contracts rather than anything long-term, you can add, reduce, increase or stop your contract within days, saving you money and effort.
- Scaling up or down
To scale up, your staff simply needs to download the app and connect their number to your account. The business landline can then be diverted to mobile phones in seconds. You can set up call divert, hunt groups, and calling waterfall processes, ensuring that the most appropriate person is called first, and that there is always a back-up person to take calls if the primary person is busy.
Scaling down is simply deleting the app, removing the number from your account, and stopping payment for that person. Billed monthly, instead of annually, you can scale down just as quickly as scaling up, and without wasting money on long-term contracts.
If you want one person or a hundred people to be able to answer calls on your business phone number, they can all be connected to your account on your mobile phone. People can be added or removed through the Master control within seconds, or you can manage your phone solution through our experienced and supportive customer care team.
- Efficiency
Improve productivity, improve the happiness of employees, improve flexibility, all lead to improved efficiency. You can work from anywhere there is mobile service, this boosts your productivity and the availability of your staff. Being able to talk to customers whenever and wherever they want means that you are providing the best customer service to your valued customers.
Never missing a call means improved productivity. If you miss a call on your mobile phone, it gets automatically transferred to the next person, and you receive an SMS and an email with the details of the missed call, so you can call them back. Missed calls can go into your Active Q and your autodialler so you can program times for call backs.
Having calls routed to mobiles mean that your staff is happier because they understand their phone, they are comfortable using their phone, and they do not require any technical assistance.
Calls coming through to mobiles reduce the time that people can spend on social media and playing games, thereby increasing productivity again.
For increased efficiency and productivity, conXhub is your best choice.
Choose conXhub today
These 5 reasons show the tip of the iceberg for reasons why you should consider using conXhub mobile technology for your mobile phone solution. We have numbers available for every country in the world, providing connectivity to businesses, friends, and family globally. All on local rates.
Make an enquiry here or download our app and follow the simple instructions to get set up today.
