When Sophie Murray left her corporate job to start her own digital consultancy, she had one goal in mind: to stay agile and scalable. But as she won more clients and began collaborating with remote freelancers, she faced a familiar consulting conundrum—how to maintain a professional, streamlined communications system without hefty overhead or compromising client trust.
The Challenge: Managing Multiple Clients from One Number
Sophie’s first growth hurdle came as her client base expanded. Each project had unique communication demands. Some required direct contact between stakeholders and freelance team members, while others insisted on a single line of contact. Juggling personal and project work on her mobile became chaotic.
“I was getting calls from different clients at odd hours, and my voicemail was a mess,” Sophie recalls. “I needed a system that allowed clear separation of client channels, but also one that didn’t make me invest in multiple mobile phones.”
The Turning Point: Discovering conXhub
Sophie’s solution came in the form of conXhub, a flexible communications platform tailored for modern digital professionals. After a chance conversation with another consultant, she explored the benefits of managing calls and messages with conXhub’s cloud-based multi-user environment.
“What stood out immediately,” Sophie explains, “was conXhub’s multi-user capability. It was exactly what I needed—a way to manage different client lines and assign specific numbers or call flows to my contractors and assistants, all without hardware.”
Implementing the Solution: A Step-by-Step Simplicity
Even as someone with a strong digital background, Sophie found the platform refreshingly intuitive. There was no need for complicated tech setups or long tutorials.
“I picked a local number for each client account, created user profiles for my project members, and defined who could handle what calls. Within an hour, I had a modular system supporting my entire consultancy,” she says.
More importantly, conXhub’s call routing options meant that clients could always reach someone, even if Sophie was in a meeting or off duty. Each extension felt like a full office system without the clunky PBX setups or huge maintenance fees.
The Results: Growth, Trust, and Balance
The impact was immediate. Clients appreciated the structured communication framework, which mirrored larger firms. Meanwhile, Sophie regained work-life balance, confident that projects would proceed smoothly even in her absence.
“When a client calls, they don’t feel like they’re dealing with a one-person shop. conXhub gave me a professional edge and allowed me to scale like a team while remaining lean,” she shares.
Today, she uses the same infrastructure to onboard junior consultants, offer 24/7 support lines for premium clients, and even test new services under dedicated phone identities.
Lessons Learned: Simplified Systems Spark Innovation
For consultants starting out, Sophie emphasizes the importance of planning communication systems before growing. “You might not need a full team today, but with tools like conXhub, you can lay the foundation with a scalable, digital-first mindset.”
She maintains that the right tools not only simplify operations—they inspire new ways of working. Sophisticated doesn’t have to mean complicated, as long as the technology evolves with you.
Get started with conXhub today and build your consultancy into a polished, multi-user powerhouse—no cables, no chaos, just clarity.
