When scaling operations, many digital agencies hit a familiar roadblock: managing multiple client communications without losing track or sacrificing professionalism. At conXhub, we’ve helped several agencies revolve out of this chaos and into clarity. Here’s a snapshot of how one UK-based digital agency transformed its operations using our freelancer tools, as told through questions they’re frequently asked by peers.

Q: What challenges did the agency face before using conXhub?

The primary pain point was juggling client communication across personal mobile numbers, WhatsApp threads, and scattered email accounts. The team often had to remember who said what and where. Plus, onboarding new freelancers meant sharing sensitive contact details—far from ideal.

Q: Why was conXhub the chosen solution?

They explored several freelancer tools, but conXhub stood out for its simplicity, flexibility, and ability to assign multiple phone numbers to a single device. This meant the agency could dedicate a unique number to each client project, while keeping everything centralized. The VoIP calling, call recording, and text archiving features sealed the deal.

Q: How easy was implementation?

“Surprisingly seamless,” said the agency founder. With minimal setup and no need for new hardware, the team rolled out new numbers to account managers and freelancers within a day. They reported that even technophobic team members found the system easy to use right away.

Q: What changed after switching to conXhub?

The agency noticed a drastic improvement in client satisfaction, thanks to faster response times and better call handling. Internal communication also became less hectic—everyone knew which number and channel to use. Additionally, they cut down on missed messages and could track communication history in one place.

Q: Any unexpected benefits?

Yes! Their freelancers loved the professional polish conXhub added. They no longer needed to give out personal numbers and could turn off communication outside working hours, maintaining healthy work-life boundaries. The agency also started using conXhub’s analytics reports to evaluate client loads and freelancer productivity.

If you’re managing a growing digital agency and client communication is eating up your time and energy, you’re not alone. With freelancer tools like conXhub, you can take control, look more professional, and give your team the experience they deserve.

Curious how conXhub could help your agency operate smarter? Contact us for a demo and we’ll show you how to make communication your competitive edge.