The Importance of Mobile Communications to Scale Up your Business
Now we have Christmas and New Year out of the way, we can really focus on 2024 and which areas of our businesses we want to scale up. If you are looking to scale up your business in 2024, one of the first things to consider is your communications. How are you communicating with customers, with colleagues, with people affecting your business, and could that communication be better? The world is moving faster towards fully mobile communications, so ask yourself, how mobile are your communications and would that slow down your plan to scale up your business in 2024.
Seasonal Opportunities to Scale up your Business
Whilst we have Christmas and New Year on our minds, are these good times for your business? They are difficult times for most businesses, with some doing well, others struggling, and some not being affected at all. Christmas is a busy time for businesses in the retail sector, but a slower time for businesses in trades and outdoor work.
If your business involves talking to people, then Christmas time is a prime time to talk to more people and having communications on your mobile phone increases connectivity.
During the Winter, the days are shorter, the weather is worse, and people are trying to find the best gifts to give to loved ones. This can help your business boost sales, but it also comes with problems that can affect how you scale up your business.
The weather can affect your colleagues and increase absenteeism. The expected increase in sales might come, you might not have planned properly, and you could run out of stock, or the boost might not happen, and you need to have sales in January to scale up your business. There are many issues to consider if the winter months are targeted to scale up your business.
If these months are not the seasonal opportunity for your business, as they are for others, you must consider which months of the year are your best months to scale up your business. When you find your busy months, you can maximise the seasonal opportunities to scale up your business.
The whirlwind of orders, the frantic customers chasing their purchase, the increased demand for your services, all of which help to scale up your business and can be a very exciting time. During your seasonal peak, communication with customers becomes the focus, and every call, every connection, is vital for business. The best way to scale up your business in these busy times is to ensure that customers’ needs are met, and communication is seamless. Mobile communication gives you the freedom to move around your business, at the same time as dealing with customers.
Some businesses do 50% of their trade in the peak months – if this is you, communication is paramount to driving your success as you scale up your business.
Mobile Communication to Scale up your Business
Imagine sitting behind a desk, attached to the landline phone cable, and not able to move around your business. You could not check the orders, you cannot resolve complaints, you cannot reassure people that their gift will be delivered on time. Moving around your business, going out to see suppliers, vendors, and partners is vital to maintaining a successful business, all the time, you must be available on your phone.
With mobile communication your business phone is in your pocket, so you can focus on how to scale up your business whilst on the go. With call recording, call forwarding, call waiting, call transfer, and additional numbers easy to add, having your mobile phone as your primary communication method means you can scale up your business faster.
During the winter months, the weather gets worse, the days are colder, and people are more reluctant to go to work. If your business has mobile communication, your staff can work from home, whilst you scale up your business.
Why Mobile to Scale Up Your Business?
When you are pushing more customers to your website, and through your door, you must be able to communicate with them, else they will leave, post negative reviews, and your attempts to scale up your business have failed.
Mobile solutions have the flexibility to add numbers, remove numbers, and improve connectivity through busy periods, and do not cost a lot during the less busy times. Adding a number for the busy quarter and removing it for the other 3 is part of the process to scale up your business. Maybe next year you will keep the extra numbers for longer, showing that your effort to scale up your business has worked, and you have more consistent customers throughout the year.
Mobile phone solutions are feature rich, cost effective, have improved connectivity, and huge flexibility potential. Giving your staff the opportunity to work from anywhere improves colleague morale.
When considering how to scale up your business, overseas calling must be an option. This is a way to reduce costs, increase working hours, and add cultural diversity to your customer support team. With mobile technology supporting you on your journey to scale up your business you can easily set up overseas calling by adding numbers to your phone for different countries. If you want an Indian development Team, a Philippines Customer service team, and a South African, support team, you can simply add numbers to your mobile phone for each department and transfer calls to them.
Adding numbers to your mobile account also gives you VIP Service First to your most important customers when you are trying to scale up your business. Giving your best customers a dedicated number means that they can contact their dedicated account manager any time, and build a relationship that delivers profit for you, and excellence for them.
When trying to scale up your business you need a phone solution that is scalable. Some phone solutions cost a lot of money to add lines, numbers, and seats to them. Some solutions tie customers in for 12-month contracts. Some solutions are simply not appropriate if you are going to scale up your business. Doing your research should lead you to the conclusion that conXhub with our mobile technology is the best choice for cost-effective, technology-driven, scalability.
Mobile phone solutions are better when you scale up your business, because you simply add the app to your existing phone. No need for extra cables, lines, seats, desks, headsets, and all the additional costs that come with outdated VoIP phone solutions. This reduces the cost and adding a number for a new user for just $2 a month shows that the costs are also affordable for operations. There is no need for the extra floor space, rental costs, and everything that goes along with getting phone lines installed. This makes mobile technology easier for scaling and more cost effective.
If you are considering international expansion when you scale up your business, a mobile phone solution is transferable to the new country, it is globally accessible, easily portable, and everyone has one. You can use your mobile or download the conXhub app to a phone in the country you are expanding into.
Mobile technology has better connectivity. VoIP communication depends on the speed and stability of the internet. Mobile technology depends on mobile networks. Mobile networks are more stable and consistent than the internet, especially when you are on the move, or travelling to a new country. Mobile technology is better than VoIP when you want to scale up your business.
Mobile technology helps to improve customer satisfaction experiences which also helps you to scale up your business. With customer satisfaction comes repeat business, referral business and no complaints. All these are great when you want to scale up your business. Customer satisfaction comes from answering every call and ensuring that every call is diverted to the best person for the concern. Giving customers a dedicated line for different concerns boosts business. Having a VIP Line will help to scale up your business and generate a following, or a community.
Faster communication through mobile phones helps you to scale up your business. When you must speak to people, or send text messages, or chat through apps, you need your mobile phone. Being stuck behind a desk is inconvenient and unprofessional. Using your mobile phone for work and adding different numbers to your phone helps to scale up your business faster.
Don’t you hate it when your phone line is down, but you only find out about it when you attempt to make a call!?
With mobile technology supporting you when you scale up your business, you have regular updates and notifications direct to your device ensuring your communications run smoothly and are automatically tested for you.
When you are trying to scale up your business the first thing you need from your communications is reliability and to ensure that you have a fail-safe option in place just in case one line goes down. With mobile technology supporting you to scale up your business your outages are minimal, you have better coverage than with VoIP and you have the mobile networks to support you when you scale up your business.
How often do you hear that the mobile network has gone down? Compare that to the Internet, and you know which is more reliable.
Is it easier to hack a mobile phone, or a website?
Mobile technology has more security than web-based communications. If you want secure end-to-end communication, using the internet could mean the VoIP connection is hacked, broken, or drops. Using mobile phones to scale up your business provides security to your communications, gives dedicated numbers to your valued partners, and offers your investors compliance and security reassurances.
You might want a CRM solution, a payment platform, a website, and internal communication with your teams. A mobile phone can download multiple apps and integrate with each, to ensure you are covered when you scale up your business. Boosting your productivity means more profits, and lower costs. Both are vital when you scale up your business.
All the above ensures that when you scale up your business you are focused on an improved customer experience, and increased sustainability. With improved customer experience comes the ability to scale up your business further. Happy customers drive business and bring in fresh customers.
Increased sustainability when you scale up your business means that you can continue to scale up your business for years to come, keeping investors happy, hiring more employees, expanding product lines, and generating more profit for you and your family.
When you are trying to scale up your business conXhub can be the perfect partner for you, your staff, and your customers.
